Asst Manager (IMH), Clinical Governance & Quality

NHG Health Group; Singapore; On-site; SGD 39,000 - 73,000; Full time

Job summary

The Institute of Mental Health seeks an experienced healthcare professional to join the Clinical Governance & Quality department as Assistant Manager. You will support medico-legal, governance, and compliance functions to uphold quality across department operations.

Responsibilities include secretariat support for committees, MOPEX coordination, eLEARN administration, and maintaining governance documents. A strong background in healthcare governance and licensing/audit is desired.

Qualifications

• Minimum Diploma or GCE ‘A’ Levels with at least 8 years of related experience, preferably in the Healthcare setting.
• Prior exposure to clinical governance and/or medical affairs functions, licensing/audit activities and hospital accreditation processes (e.g., JCI) is highly desirable.

Responsibilities

• Medico-Legal Support: provide support to medico-legal related work, including gathering case information, notifying insurers, and liaising with internal and external stakeholders.
• Clinical Governance & Committee Support: provide secretariat support for key committees, including Senior Doctors meetings and Clinical Process Review Committee.
• MOPEX: oversee the full suite of activities relating to Medical Officer Posting Exercise, including doctors' orientation and SMC supervision processes.
• eLEARN orientation: coordinate for doctors, including administration of the system and tracking of completion of orientation.
• WI: oversee maintenance of work instructions; document controller for Medical Board policies and revision records.
• Liaise with department staff to ensure WIs are reviewed and updated within hospital timelines.

Skills

MS Office

Communication skills

Analytical thinking

English proficiency

Stakeholder coordination

Education

Diploma or A Levels

Healthcare experience

Job description

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Asst Manager (IMH), Clinical Governance & Quality

Institution: Institute of Mental Health

Family Group: Administration

Position: Senior Executive / Asst Manager

Department: Clinical Governance & Quality

Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations

Job Description:

We are seeking an experienced healthcare professional to join our Clinical Governance & Quality department as Assistant Manager. The successful candidate will support a broad range of clinical governance, medico-legal, and compliance functions, playing an important role in maintaining the quality and integrity of the department's operations.

Job Responsibilities:

• Medico-Legal Support
• Provide support to medico-legal related work, including gathering case information, notifying insurers, and liaising with internal and external stakeholders.
• Clinical Governance & Committee Support
• Provide secretariat support for key committees, including Senior Doctors meetings and Clinical Process Review Committee.
• Oversee the full suite of activities relating to Medical Officer Posting Exercise (MOPEX), including doctors' orientation and SMC supervision processes.
• Coordinate eLEARN orientation for doctors, including the administration of the system and tracking of completion of orientation.
• Medical Board Work Instructions (WI)
• Oversee the maintenance of accurate and up-to-date clinical governance information and policies on the Intranet, including the drafting and updating of Work Instructions (WIs).
• Serve as Document Controller for Medical Board policies, including uploading WIs to the document repository and maintaining records of document revisions and changes.
• Liaise with department staff and process owners to ensure WIs are reviewed and updated regularly and within hospital-stipulated timelines.

4. Regulatory Compliance & Accreditation

• Support department work related to hospital accreditation and audits including JCI accreditation and MOH hospital licensing).
• General/Other Duties as Assigned
• Support the administration of the department’s Intranet, Teams and SharePoint folders, ensuring appropriate access controls and regular review to remove outdated or unnecessary documents.
• Perform other duties as assigned by the Assistant Chairman, Medical Board (Clinical Quality & Value) and the Assistant Director of CGQ.
• Preferably with some years of experience handling Medico-Legal matters in a hospital or institution setting.

Requirements:

Competency

• Proficient in Microsoft Office
• Able to communicate effectively at all levels with good interpersonal skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Possess a good command of the English Language, both written and spoken.
• Ability to work independently and coordinating with diverse stakeholders

Educational and Professional Requirements

• Minimum Diploma or GCE ‘A’ Levels with at least 8 years of related experience, preferably in the Healthcare setting
• Prior exposure to clinical governance and/or medical affairs functions, licensing/audit activities and hospital accreditation processes (e.g., JCI) is highly desirable.

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.