Deputy Boutique Manager

Richemont Luxury; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Richemont Luxury is seeking an Ambassador to assist the Boutique Director in shaping a high-performance boutique team and driving profitability. You will oversee recruitment, training, and ongoing development while ensuring exceptional client service and adherence to Maison standards.

Key responsibilities include implementing performance analyses, coordinating CRM initiatives, and managing day-to-day operations to achieve monthly targets and KPI goals.

Qualifications

• Experience in leading and developing boutique teams.
• Strong focus on client service excellence and luxury retail standards.
• Proven ability to drive boutique performance and profitability.

Responsibilities

• Assist Boutique Director in designing the boutique organization and talent pipeline.
• Oversee day-to-day boutique team management, training and motivation.
• Support back-office administration, reporting and policy implementation.
• Help optimize KPI tracking, action plans and monthly targets.

Skills

Team management

People development

Boutique operations

Client service

CRM program execution

KPI monitoring

Tools

CRM software

Job description

YOUR MISSION:

As an Ambassador of the Maison, he/she efficiently assists the Boutique Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

HOW WILL YOU MAKE AN IMPACT?

1. Team Management & People Development

• Under the supervision of the Boutique Director, designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her boutique. Drives performance and compensation management, ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement

• Is responsible for of the integration and training of newcomers

• Ensures the day-to-day management, training, coaching and motivation of the boutique team

• Ensures the day-to-day management of the Care Service team

2. Boutique Performance Management

• Assists the Boutique Director to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve Maison, boutique and category sales targets

• Leads the implementation and monitoring of the action plans

• Assists the Boutique Director to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets

• Assists the Boutique Director to monitor the boutique KPIs

3. Boutique Operations & Administration

• Is responsible for the back office and administration of the boutique

• Ensures the execution and delivery in time of all boutique reports

• Oversees the boutique expenses

• Implements group, Maison and boutique policies, procedures and guidelines

4. Client Relationship & Portfolio Development

• Assists the Boutique Director to ensure a unique and highly professional client service within the boutique

• Assists the Boutique Director to implement and monitor the ROI on CRM programs and actions

• Acts as an Ambassador of the Maison and supports the Boutique Director to build direct contact with VIPs