Boutique Performance & People Lead

Richemont Luxury; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Richemont Luxury is seeking an Ambassador to assist the Boutique Director in shaping a high-performance boutique team and driving profitability. You will oversee recruitment, training, and ongoing development while ensuring exceptional client service and adherence to Maison standards.

Key responsibilities include implementing performance analyses, coordinating CRM initiatives, and managing day-to-day operations to achieve monthly targets and KPI goals.

Qualifications

• Experience in leading and developing boutique teams.
• Strong focus on client service excellence and luxury retail standards.
• Proven ability to drive boutique performance and profitability.

Responsibilities

• Assist Boutique Director in designing the boutique organization and talent pipeline.
• Oversee day-to-day boutique team management, training and motivation.
• Support back-office administration, reporting and policy implementation.
• Help optimize KPI tracking, action plans and monthly targets.

Skills

Team management

People development

Boutique operations

Client service

CRM program execution

KPI monitoring

Tools

CRM software

Job description

Richemont Luxury is seeking an Ambassador to assist the Boutique Director in shaping a high-performance boutique team and driving profitability. You will oversee recruitment, training, and ongoing development while ensuring exceptional client service and adherence to Maison standards.

Key responsibilities include implementing performance analyses, coordinating CRM initiatives, and managing day-to-day operations to achieve monthly targets and KPI goals.