Delivery Officer

ZUELLIG PHARMA PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

ZUELLIG PHARMA PTE. LTD. seeks a Transport & System Management professional to coordinate logistics across its warehouses in Singapore. You will troubleshoot system issues, monitor operations, and drive improvements using SAP and FarEye for tracking and compliance.

Responsibilities include data analytics, KPI reporting, and stakeholder collaboration with internal teams and third-party providers. Strong Excel and presentation skills are essential.

Qualifications

• Diploma or Bachelor’s in Logistics, SCM, Business or related field.
• 3 years of transport planning, control tower operations, or logistics dispatch experience.
• Pharma/healthcare sector or GDP-compliant environment experience is a strong advantage.
• Hands-on with SAP, TMS, EPOD, and FarEye or similar GPS tracking/fleet management systems.
• Advanced Excel skills for big data analytics, formulas and charts.
• MS PowerPoint for presenting visual business presentations.
• Basic knowledge of logistics accounting.
• Exceptional communication and follow-up skills.
• Strong time management, planning and execution capabilities.

Responsibilities

• Manage transportation and system-related matters across ZP warehouses for seamless operations.
• Troubleshoot operational and system issues swiftly to keep daily logistics running.
• Monitor operations to identify bottlenecks and implement preventive actions.
• Leverage SAP to research, track, and resolve order discrepancies as needed.
• Review and update delivery orders, PIC details, customer addresses, and dispatch routings.
• Ensure FarEye compliance and full adoption of digital tracking systems.
• Run daily data extraction and data-crunching routines to identify operational gaps.
• Prepare performance metrics, vendor scorecards, and leadership reports.
• Present reports and gap analyses to leadership to drive improvements.
• Provide timely delivery updates and coordinate with 3PL, Customer Service, and Dispatch Team.

Skills

Communication

Time management

Follow-up skills

Advanced Excel

MS PowerPoint

Logistics accounting basics

Pharma logistics experience

Education

Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business, or related field

Tools

SAP

TMS

EPOD

FarEye

Job description

Expectations of the Role:

Transport & System Management

Manage all transportation and system-related matters across ZP warehouses to ensure seamless alignment of operations.

Troubleshoot operational and system-related issues swiftly, taking immediate action to keep daily logistics running smoothly.

Monitor operations closely to identify potential bottlenecks or hiccups early, implementing effective preventive actions.

Leverage the SAP system to research, track, and resolve order discrepancies as needed.

Review and recommend immediate updates/corrections for delivery orders, PIC details, customer addresses, and dispatch routings.

Track, Trace & Compliance

Be "on top" of FarEye compliance, ensuring our digital tracking systems are fully adopted and utilised.

Actively monitor daily order distributions and track-and-trace metrics, ensuring proper stock movements and reliable deliveries.

Data Analytics & Insights

Run daily data extraction and data-crunching routines to identify operational gaps and provide meaningful gap analysis.

Analyse daily delivery data to prepare performance metrics, achievement logs, and monthly vendor performance scorecards.

Analyse and synthesise reports generated from both SAP and manual logs, translating them into valuable operational insights.

Present polished reports, performance reviews, and gap analyses to leadership to drive strategic logistics improvements.

Stakeholder Collaboration

Provide accurate, on-time delivery updates, insights, and critical progress reports to all relevant internal and external personnel.

Act as the main bridge and contact point between third-party Transportation Providers, Customer Service, and the internal Dispatch Team to coordinate all logistics needs.

Requirements (Must-Have):

• Minimum Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business, or a related field.
• Proven 3 years of relevant experience in transport planning, control tower operations, or logistics dispatch.
• Experience in the pharmaceutical/healthcare sector or a GDP-compliant environment is a strong advantage.
• Hands-on familiarity with SAP, TMS, EPOD, and FarEye (or similar GPS tracking/fleet management systems).
• Advanced Excel skills (proficient in handling big data, preparing analytics, and building formulas/charts).
• Solid proficiency in MS PowerPoint to prepare visual, easy-to-read business presentations.
• Basic knowledge of logistics-related accounting.
• Exceptional communication and follow-up skills.
• Strong time management, planning, and execution capabilities.