Delivery Manager cum Retail Manager

bright vision career consultant; Singapore; On-site; SGD 39,000 - 73,000; Full time

Job summary

Bright Vision Career Consultant is seeking to support a busy restaurant operation in Singapore. The role involves greeting customers, offering product and service recommendations, and ensuring smooth front-of-house and back-of-house processes.

Responsibilities include handling payments, processing transactions, coordinating with team to hit sales targets, and maintaining safety and licensing compliance. A proactive, customer‑oriented approach is essential for success.

Qualifications

• Experience in delivering excellent customer service.
• Proficient cash handling and till balancing.
• Familiarity with POS systems and card payments.
• Stockroom and stock level management.
• Experience coordinating team tasks to meet targets.
• Knowledge of health and safety standards.
• Strong communication with customers and staff.

Responsibilities

• Greeting customers and identifying their specific shopping needs.
• Maintaining knowledge of products, promotions, and store policies.
• Processing payments accurately via POS systems.
• Receiving shipments, tagging items, and organising stockroom inventory.
• Replenishing merchandise and maintaining visual standards on floor.
• Managing fitting rooms and assisting with size/style recommendations.
• Handling returns, exchanges, and customer complaints professionally, reducing friction.
• Monitoring the floor to prevent theft and ensure safety.
• Coordinating with team to achieve daily and monthly sales targets.
• Opening and closing procedures and till balancing.
• Ensuring compliance with health, safety, and licensing regulations.
• Promoting and marketing the business.
• Overseeing stock levels and ordering supplies.
• Taking reservations and handling customer inquiries and complaints.
• Preparing staffing/sales reports and keeping financial records.
• Assessing profitability and suggesting improvements.

Skills

Customer service

Cash handling

POS systems

Stock management

Team coordination

Health & safety

Communication

Tools

POS software

Job description

• Greeting customers and identifying their specific shopping needs
• Maintaining comprehensive knowledge of current products, promotions, and store policies
• Processing cash, card, and digital payments accurately via POS systems
• Receiving shipments, tagging items, and organising stockroom inventory
• Replenishing merchandise on the floor and ensuring visual merchandising standards are met
• Managing fitting rooms and assisting customers with size or style recommendations
• Handling returns, exchanges, and customer complaints with a professional attitude
• Monitoring the floor to prevent theft and ensure a safe shopping environment
• Coordinating with team members to achieve daily and monthly sales targets
• Assisting with store opening and closing procedures, including till balancing
• Ensure that health and safety protocols are adhered to.
• Keep a meticulous record of income and expenses.
• Order ingredients in the correct quantities for the kitchen staff.
• Communicate with customers to receive feedback and manage complaints.
• Open and close the restaurant on time.
• Ensuring compliance with licensing, hygiene and health and safety legislation.
• Promoting and marketing the business.
• Overseeing stock levels and ordering supplies.
• Handling customer enquiries and complaints.
• Taking reservations.
• Greeting and advising customers.
• Problem solving.
• Preparing and presenting staffing/sales reports.
• Keeping statistical and financial records.
• Assessing and improving profitability.
• Liaising with customers, employees, suppliers, licensing authorities and sales representatives.
• Making improvements to the running of the business and developing the restaurant.
• Coordinating daily restaurant management operations
• Delivering superior food and beverage service and maximizing customer satisfaction
• Responding efficiently and accurately to restaurant customer complaints