Deli Operations Supervisor

PRALET; Singapore; On-site; SGD 33,000 - 47,000; Full time

Benefits offered by this job

Staff meals and product discounts

5.5day work week

CPF contributions, annual leave and医疗

Room to grow with a brand expanding

Job summary

PRALET invites hands-on Deli Operations Supervisor to run our Singapore store day to day. You'll make sure every sandwich meets our standard, every shift runs smoothly and every guest leaves happy.

You have 2–3 years in F&B operations with at least 1 year leading a team, stay calm under pressure, and bring strong people skills. Comfortable with POS systems and basic Excel; WSQ Food Safety Level 1 (or willingness to complete) is preferred. Weekend and public holidays on a rotating roster.

Qualifications

• 2–3 years in F&B operations (QSR, café, deli or bakery).
• At least 1 year leading a team.
• WSQ Food Safety Level 1 or willing to complete; Food Hygiene Officer certification is a plus.

Responsibilities

• Run daily store operations: opening/closing, shift prep, peak-hour service.
• Lead, coach and motivate the crew; plan rosters.
• Maintain food quality, presentation and hygiene per SOPs.
• Manage ordering, stock, deliveries and inventory; control waste and costs.
• Handle guest feedback and Google Reviews.
• Track sales, labour cost and service times; suggest improvements.
• Train new team members and update SOPs when the menu changes.
• Support catering orders, corporate events, and pop-ups including the mobile donut bar.

Skills

Leadership

Team management

Customer service

Organized

POS systems

Excel/Sheets

Education

WSQ Food Safety Level 1

Food Hygiene Officer

Tools

POS systems

Google Sheets

Job description

PRALET is a deli + bakery known for its sourdough sandwiches, sourdough donuts and coconut smoothies. We have operations in both Singapore and Bangkok. Consistency, quality and service matter to us, and we like to add a bold, cheeky personality to everything we do.

We're looking for a hands-on Deli Operations Supervisor to run our Singapore store day to day. You'll make sure every sandwich meets our standard, every shift runs smoothly and every guest leaves happy.

What you'll do

• Run daily store operations: opening and closing, getting each shift ready and keeping service moving at peak hours
• Lead, coach and motivate the crew (deli, barista and service), and plan rosters so every shift has the right people
• Maintain food quality, presentation and hygiene, following our SOPs
• Manage ordering, stock levels, supplier deliveries and inventory counts, keeping waste and costs under control
• Handle guest feedback and complaints on the floor, and help keep our Google Reviews strong
• Track sales, labour cost and service times, and suggest ways to improve
• Train new team members and update SOPs when the menu changes
• Support catering orders, corporate events and pop-ups, including our mobile donut bar

What we're looking for

• 2–3 years of experience in F&B operations (QSR, café, deli or bakery), with at least 1 year leading a team
• You stay calm and decisive in a fast-paced, high-volume environment
• Strong people skills: you lead by example and bring out the best in your team
• Organised and detail-oriented with rosters, stock and checklists
• Comfortable with POS systems, delivery platforms (GrabFood, foodpanda, Deliveroo) and basic Excel or Google Sheets
• Good spoken and written English
• WSQ Food Safety Course Level 1 (or willing to complete it); Food Hygiene Officer certification is a plus
• Able to work weekends and public holidays on a rotating roster

What we offer

• Competitive salary from SGD$3000 onwards, depending on experience
• 5.5day work week
• CPF contributions, annual leave and medical benefits
• Staff meals and product discounts
• Room to grow with a brand expanding across Singapore and the region
• A fun, supportive team that cares about doing things well