Data Platform Adoption & Engagement Lead

DBS Bank (Indonesia); Singapore; Vor Ort; SGD 90.000 - 130.000; Vollzeit

Zusammenfassung

DBS Asia Hub is seeking an experienced professional to drive customer success and enablement for our enterprise Data Platform. You will lead outreach, onboarding and learning programmes, building communities and translating complex tech concepts into clear communications.

You will collaborate with Product, Engineering and Operations to ensure timely, accurate messaging while designing dashboards and insights to track adoption and engagement.

Qualifikationen

• Degree in Business, Information Systems, Marketing, Communications, Learning & Development, Technology, Data, or related discipline.
• 5 to 7 years of relevant experience across Customer Success, Technology Adoption, User Enablement, Change, Programme Management, Technology Operations or Communications.
• Experience owning programmes or workstreams end-to-end with ability to coordinate stakeholders and deliver outcomes with limited supervision.
• Strong stakeholder management and influencing skills across Product, Engineering, Operations, business teams and senior stakeholders.
• Strong written and verbal communication skills, translating technical information into clear, user-friendly content.
• Strong analytical and problem-solving skills with data-driven insights.
• Experience delivering user-facing initiatives such as onboarding, adoption programmes, learning activities, communications or engagement campaigns.
• Proficiency in MS Office and collaboration tools like SharePoint, Confluence, Jira or Teams.

Aufgaben

• Own and drive customer outreach and engagement campaigns to increase awareness, onboarding, adoption and effective use of Data Platform capabilities.
• Manage end-to-end customer communications for platform releases, maintenance activities, service updates, and new feature launches.
• Translate technical information into clear, concise communications for different user groups.
• Collaborate with Product, Engineering, Operations and Support to ensure communications are accurate and timely.
• Design and drive learning and onboarding initiatives, including training sessions, workshops and learning activities.
• Build user communities through knowledge-sharing sessions, forums, roadshows and showcases.
• Gather and analyze customer feedback to identify needs and improvement opportunities.
• Translate feedback into practical recommendations to improve experience and adoption.
• Develop dashboards, reports and insights on platform adoption, onboarding, engagement and satisfaction.

Kenntnisse

Stakeholder management

Communication

Project management

Analytical thinking

User onboarding

Power BI

Tableau

Looker

PowerPoint

Excel

Ausbildung

Bachelor's degree in Business, Information Systems, Marketing, Communications, Learning & Development, Technology, Data

Tools

SharePoint

Confluence

Jira

Teams

Power BI

Tableau

Looker

Excel

PowerPoint

Jobbeschreibung

DBS Asia Hub is seeking an experienced professional to drive customer success and enablement for our enterprise Data Platform. You will lead outreach, onboarding and learning programmes, building communities and translating complex tech concepts into clear communications.

You will collaborate with Product, Engineering and Operations to ensure timely, accurate messaging while designing dashboards and insights to track adoption and engagement.