Data Platform Adoption & Success Specialist

China, Beijing Branch; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

Unknown Bank is seeking a Customer Enablement Specialist to drive success, onboarding and engagement for its Data Platform. You will manage outreach, communications, trainings and community activities to promote adoption and satisfaction across diverse user groups.

You will collaborate with Product, Engineering and Operations to deliver accurate, timely updates, gather feedback and translate insights into practical improvements.

Qualifications

• Degree in Business, Information Systems, Marketing, Communications, Learning & Development, Technology, Data, or a related discipline.
• 5 to 7 years of relevant experience across Customer Success, Technology Adoption, User Enablement, Change, Programme Management, Technology Operations or Communications, with a proven ability to independently drive cross-functional initiatives from planning through execution and me

Responsabilités

• Own and drive user outreach and engagement campaigns that increase awareness, onboarding, adoption and effective use of Data Platform capabilities.
• Manage end-to-end customer communications for platform releases, maintenance activities, service updates, operational announcements and new feature launches.
• Translate technical information into clear, concise and actionable communications tailored to different user groups.
• Partner with Product, Engineering, Operations and Support teams to ensure customer communications are accurate, timely and aligned across stakeholders.
• Manage communication calendars, outreach schedules and stakeholder engagement plans, proactively identifying opportunities to improve reach and effectiveness.
• Design and drive initiatives that encourage continuous learning, platform adoption and effective use of Data Platform capabilities.
• Own or coordinate user onboarding and enablement programmes, including training sessions, workshops, office hours and learning activities.
• Build and nurture user communities through knowledge-sharing sessions, forums, roadshows, showcases and other engagement activities.
• Gather and analyse customer feedback through surveys, interviews and engagement channels to identify user needs, pain points and improvement opportunities.
• Translate user feedback and adoption insights into practical recommendations that improve customer experience and platform adoption.
• Drive internal engagement initiatives that strengthen collaboration, knowledge sharing and employee experience across the Data Platform organisation.
• Plan and coordinate town halls, recognition programmes, leadership sessions and team engagement activities.
• Develop engaging presentations, newsletters, communications and digital content that keep teams informed and connected.
• Partner with leaders and cross-functional teams to deliver communication and engagement initiatives across the Data Platform organisation.
• Develop and maintain dashboards, reports and insights covering areas such as platform adoption, onboarding, user engagement, learning participation, customer communications, user satisfaction and team engagement.
• Analyse trends, feedback and performance data to identify gaps, opportunities and actions that improve customer experience, adoption and engagement effectiveness.
• Translate data into clear recommendations and prepare management reports and executive presentations that support decision-making.
• Define and track appropriate success measures for customer enablement and engagement initiatives, assessing effectiveness and recommending improvements where required.
• Partner with Product Managers, Engineering, Operations and Customer Success teams to drive product launches, adoption programmes and customer enablement initiatives.
• Independently manage programmes and workstreams from planning through execution, bringing together multiple stakeholders to deliver agreed outcomes.
• Track milestones, Deliverables, dependencies, risks and actions, proactively resolving issues and following through to completion.
• Identify gaps and opportunities and recommend practical solutions that improve customer experience, operational effectiveness and platform adoption.
• Manage multiple priorities effectively in a fast-moving technology environment while maintaining quality and stakeholder alignment.

Connaissances

Customer Success

Stakeholder Management

Analytics

Learning & Development

Formation

Bachelor's degree or equivalent

Description du poste

Unknown Bank is seeking a Customer Enablement Specialist to drive success, onboarding and engagement for its Data Platform. You will manage outreach, communications, trainings and community activities to promote adoption and satisfaction across diverse user groups.

You will collaborate with Product, Engineering and Operations to deliver accurate, timely updates, gather feedback and translate insights into practical improvements.