Data-Driven Logistics Operations Specialist

Lex; Singapore; In loco; SGD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Apple seeks a Logistics Services Specialist to help keep customer shipments on track by monitoring metrics and resolving undelivered orders. You will collaborate with internal teams and logistics partners to uncover insights and drive improvements in delivery performance.

You will build dashboards, review partner performance, and support peak periods while communicating clearly across writing, speaking, and presenting. A relevant degree and strong Excel/BI tool experience are preferred.

Competenze

• 3+ years in logistics operations or customer service.
• A relevant degree is required.
• Clear communication across writing, speaking, and presenting.
• Strong Excel skills and experience using analytics or BI tools like Tableau and BI platforms.
• Ability to interpret data and use it to guide decisions.

Mansioni

• Oversee the customer fulfilment experience by tracking key metrics and resolving shipping exceptions.
• Work with partners across Inbound, Outbound, Distribution Center, Contact Center, Reseller Ops, Retail Fulfilment, and 3PLs.
• Review partner performance and customer behaviour to spot issues and take action.
• Build dashboards and reports with support from our Business Process Re-engineering team.
• Support peak periods and adjust to shifting operational needs.

Conoscenze

Clear communication

Excel proficiency

Data interpretation

Cross-functional collaboration

Formazione

Relevant degree

Strumenti

Tableau

BI tools

SAP

Descrizione del lavoro

Apple seeks a Logistics Services Specialist to help keep customer shipments on track by monitoring metrics and resolving undelivered orders. You will collaborate with internal teams and logistics partners to uncover insights and drive improvements in delivery performance.

You will build dashboards, review partner performance, and support peak periods while communicating clearly across writing, speaking, and presenting. A relevant degree and strong Excel/BI tool experience are preferred.