Technical Services Manager

AirTrunk; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

AirTrunk in Singapore seeks an experienced Technical Services Manager to lead planning and coordination of preventive maintenance and repair works across our data centre portfolio, ensuring 100% uptime and adherence to customer SLAs. You will manage multi-disciplinary teams, coordinate with customers and third-party vendors, review procedures, and maintain compliance with ISMS/ISO/SOC2/PCI.

5+ years data centre engineering experience required; strong English communication and proactive change

Qualifications

• 5+ years of mechanical and electrical experience in data centres or related fields.
• Ability to establish and review Method of Procedure documents, incident reports, emergency summaries, root cause analyses, and O&M manuals.
• Experience with managing third-party service providers and negotiating quotes/pricing.
• Familiarity with Customer Portals, BMS, and CMMS systems.
• Excellent collaboration and strong English communication skills.
• Flexible, proactive, and customer-focused with meeting-chair experience.

Responsibilities

• Lead planning and coordination of preventive maintenance and repairs, manage OPEX budget and change/incident procedures.
• Coordinate with Development team to oversee construction, installation, testing, and adherence to standards.
• Ensure compliance with SOPs, MOPs, EOPs and regulatory requirements.
• Serve as primary operational contact for customers and escalation point during incidents.
• Attend witness testing during commissioning and validate operation sequences and documentation.
• Oversee provisioning of data centre services, connectivity, power, and any added services for customers.
• Lead minor capital projects for customers or internal purposes.
• Supervise operational metrics, risk analysis, and regular property inspections.
• Participate in on-call incident response roster.

Skills

Planning & coordination

Stakeholder management

Documentation & SOPs

Change management

English communication

Job description

Want to be a part of Asia Pacific & Middle East’s (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact ina number ofways:

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs
• Work as part of a multi-disciplinary team of managers, technicians andthird partyvendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site.
• First point of contact forAirTrunk’scustomers in respect of works planning, incidentmanagementand reporting

Please note, this role will bemainly basedin our data centre in Singapore.

YourDay to Day

Either aportionof the data centre site or a portfolio of customers will beallocatedto each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM asrequired;

• Lead all aspects of the planning and coordination of all preventive maintenance and repair works, OPEX Budget, ensure change management and incident management procedures are followed; coordinate activities asrequiredwith customers
• Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards
• Ensure adherence to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS
• Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO, SOC2, PCI.
• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
• Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations
• Attend witness testing of all equipment during commissioning tovalidatesequence of operations and receipt of all operational documentation
• Manage the provisioning of data centre services including connectivity, power services,deploymentand anyadditionalservices to be delivered to customers
• Lead minor capital projects for customers/internal purposes
• Supervise operational metrics, data and analyse risks
• Conduct regular property inspections
• Take part in the ‘on call’ incident response roster

Requirements

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations,tradesor related fields
• Ability toestablishand review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals
• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services
• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems
• Excellent collaborator withstrong communicationskills in English
• Exceptionally flexible,forward-thinkingand motivated by change
• Effective customer management skills and meeting chair experience

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.

Now’s your chance to Grow@Hyperscale.