Data Center Operations & Projects Coordinator

ASTREYA ASIA PACIFIC PTE. LIMITED; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

ASTREYA ASIA PACIFIC PTE. LIMITED is seeking an IT Operations/Project Coordinator to facilitate cross-functional teams across data center environments in Singapore, coordinating with OEM vendors, Smart Hands, Colo and facility providers to ensure day-to-day operations run smoothly.

The role requires managing environmental and facility alerts, ticketing, SLA adherence, and end-to-end incident coordination, with strong communication and vendor management across time zones.

Qualifications

• 3–5 years of experience in service coordination, project coordination, IT operations, data center operations or a similar operational environment.
• Strong ticket and incident management skills with the ability to prioritize multiple concurrent activities.
• Understanding of data center operations and the importance of environmental, facility, security, and access controls.
• Experience coordinating third-party vendors, Smart Hands, field technicians, or on-site technical resources.
• Experience working with SLAs, escalations, incident severity, and operational handovers.
• Excellent communication skills, both verbal and written

Responsibilities

• Monitor and manage the ticketing system, proactively driving tickets, requests, and operational issues to resolution within agreed SLAs, while prioritizing based on urgency, business impact, and severity.
• Monitor and coordinate environmental and facility-related alerts/issues, including temperature, humidity, and other relevant data center conditions, ensuring issues are investigated and resolved within agreed thresholds and SLAs.
• Assess environmental and facility-related alerts and incidents to determine whether issues are localized or may indicate a wider site or facility-level impact, escalating appropriately when required.
• Coordinate with Colo and turnkey vendors and Smart Hands technicians to investigate and resolve operational, environmental, and facility-related issues, ensuring the right resources are available and actions are completed.
• Manage vendor escalations and compliance, working with Colo and turnkey providers to address SLA risks, environmental conditions, service issues, and contractual requirements through to resolution.
• Create and manage SEVs and support major incident/outage coordination when required, mobilizing appropriate vendors, Smart Hands, and cross-functional resources and maintaining effective communication throughout the event.
• Coordinate data center site activities, including Smart Hands requests, technician scheduling, site access, visitor arrangements, and inbound/outbound shipments.
• Coordinate hardware RMA activities with hardware vendors and data center facilities, tracking shipments and associated requests through to completion.
• Track in-flight requests and provide timely status updates, maintaining accurate records of tickets, vendor interactions, site activities, escalations, environmental issues, and shipments.
• Collaborate with regional teams and coordinators to progress requests end-to-end and ensure effective shift handovers and continuous 24/7 follow-the-sun operational coverage.
• Identify recurring operational, environmental, and facility-related issues, working with vendors and cross-functional teams to identify root causes and drive permanent corrective actions.
• Identify process gaps and opportunities for improvement, recommending enhancements to workflows, tooling, automation, monitoring, escalation processes, and vendor operations.
• Develop and maintain operational documentation, including runbooks, SOPs, knowledge-base articles, and incident procedures for recurring workflows and operational scenarios.
• Participate in client meetings and cross-functional discussions, communicating effectively with regional teams, vendors, and stakeholders across multiple time zones.
• Work independently in a fast-paced 24/7 environment, effectively prioritizing competing requirements, maintaining strong attention to detail, cross-training on regional processes, and performing other duties as required.

Skills

Service coordination

Project coordination

IT operations

Data center operations

Vendor coordination

Ticketing / incident management

Communication skills

Job description

ASTREYA ASIA PACIFIC PTE. LIMITED is seeking an IT Operations/Project Coordinator to facilitate cross-functional teams across data center environments in Singapore, coordinating with OEM vendors, Smart Hands, Colo and facility providers to ensure day-to-day operations run smoothly.

The role requires managing environmental and facility alerts, ticketing, SLA adherence, and end-to-end incident coordination, with strong communication and vendor management across time zones.