Data Center IT Technician

JLL; Singapore; On-site; SGD 47,000 - 74,000; Full time

Job summary

JLL is seeking a Data Center Operations Associate to support daily IT and data center ops in Singapore. You will handle customer requests, perform hands-on infrastructure tasks, and ensure smooth data center operations.

Requirements include 1–2 years in data center environments, knowledge of server hardware, cabling, and SOP-driven incident/change ticket handling, plus strong communication skills. The role involves on-site duties with occasional coordination of shipments.

Qualifications

• 1–2 years of Data Center experience or strong foundational knowledge in hardware and networks.
• Server hardware installation and troubleshooting.
• Rack and stack, cabling, and remote hands tasks.
• Experience with logistics, inventory updates and SOPs.

Responsibilities

• Provide first-level technical support and manage customer requests via phone, email, and ticketing systems.
• Perform hardware installation, rack and stack, cabling, testing, and decommissioning activities.
• Provide remote hands support, including equipment checks and power cycles.
• Coordinate incoming/outgoing shipments and verify equipment deliveries.
• Support service management processes by creating, updating, and closing service, incident, and change tickets.

Skills

Data center ops knowledge

Verbal and written communication

Logistics and inventory tracking

Education

NITEC/Higher NITEC/Diploma/Bachelor's in IT or related

Tools

Microsoft server products

Job description

What This Job Involves

We are looking for a Data Center Operations Associate to support daily IT and data center operations. In this role, you will provide first-level technical support, manage customer requests, perform hands-on infrastructure activities, and help ensure the smooth operation of data center facilities and services.

What Your Day-to-day Will Look Like

• Handle customer requests through phone, email, and ticketing systems.
• Provide basic technical support and troubleshooting for hardware, software, installation, and setup issues.
• Escalate complex issues to Level 2 support and track tickets through resolution.
• Perform hardware installation, rack and stack, cabling, testing, and decommissioning activities.
• Provide remote hands support, including equipment checks, power cycles, component replacements, hardware upgrades, and cable testing.
• Coordinate incoming and outgoing shipments and verify equipment deliveries.
• Support service management processes by creating, updating, and closing service, incident, and change tickets.
• Assist with physical access management and security procedures within the data center.
• Support Power Maintenance Events (PME) and other operational activities.
• Maintain inventory, spare parts, cabinets, and consumables.
• Conduct physical audits and ensure asset records remain accurate and up to date.
• Collaborate with internal teams, vendors, and clients to support operational and project requirements.
• Support knowledge sharing, training initiatives, and continuous improvement efforts.
• Perform other duties as assigned.

Required Qualifications

• NITEC, Higher NITEC, Diploma, or Bachelor's Degree in IT or a related field
• 1–2 years of Data Center experience, OR
• Basic knowledge of data center IT operations, including:
  • Server hardware installation and troubleshooting
  • Network cabling (ethernet, fiber, and transceiver)
  • Rack and stack activities
  • Basic IT hardware support and maintenance
  • Experience with Microsoft server products and basic understanding of data center power schemes.
  • Proven ability to execute hardware rack/stack, cabling, decommissioning, and remote hands tasks.
  • Experience handling logistics, inventory tracking, and database updates.
  • Ability to follow Standard Operating Procedures (SOPs) and manage incident/change support tickets.
  • Strong verbal and written communication skills.

Preferred Skills

• Understanding of data center environments, safety practices, and operational procedures
• Ability to follow technical documentation and cabling standards
• Familiarity with hardware replacement, equipment relocation, and asset management
• Willingness to work in a fast-paced data center environment

Preferred Qualifications

• Experience supporting data center operations or IT infrastructure environments.
• Familiarity with Microsoft server technologies.
• Basic understanding of data center power and infrastructure concepts.
• Exposure to hardware deployment, remote hands support, and inventory management.