Data Center IT Ops / Project Coordinator

Confidential; Singapore; Hybrid; SGD 42,000 - 60,000; Full time

Job summary

Confidential is seeking a Project Coordinator II to coordinate cross-functional teams, including smart hands and facility providers, and to support day-to-day operations. The role involves liaising with multiple teams, monitoring tickets, and maintaining schedules and SLA adherence.

The candidate will work in a hybrid setup, balancing office and remote duties, with occasional adjustments to work hours to align with regional colleagues.

Qualifications

• Bachelor or Diploma in IT or Engineering with 1–3 years' related experience or equivalent.
• Flexibility to work both in office and remotely, with occasional adjusted hours for regional colleagues.
• Proficiency with Microsoft Excel and Google Suite.
• Excellent verbal and written communication; dependable and able to work independently or in a team.
• Ability to multitask and prioritize in a fast-paced environment; maintain confidentiality.

Responsibilities

• Coordinate and liaise with cross-functional teams, smart hands, and facility providers.
• Provide weekly operational updates and track action items.
• Assist with project plans, schedules, hours, and expenditures.
• Identify operational issues and escalate to team lead as needed.
• Attend client meetings and document important actions from discussions.
• Collaborate with regional teams for ticket resolution and SLA adherence.
• Work with hardware vendors to manage RMAs and logistics with facilities.
• Monitor ticketing system and contribute to process improvements.

Skills

Communication skills

Teamwork

Multitasking

Problem solving

Confidentiality

Education

Bachelor/Diploma in IT or Engineering

Tools

Microsoft Excel

Google Suite

Job description

The Project Coordinator II will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, smart/remote hands and facility providers. Tasks may vary in number, size and complexity.

Responsibilities:

• Provides weekly operational updates including action items.
• Communicate effectively, maintain and establish a good rapport team and client.
• Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.
• Assists with identifying operational/project issues and/or escalating the issue to the team lead.
• Attending and participating in client meetings as required.
• Documents and follows up on important actions and decisions from meetings.
• Collaborates with various regional teams for ticket resolution.
• Work closely with the Facility providers and Smart Hands to drive the issues.
• Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.
• Assists with daily monitoring of the ticketing system and resolving them under defined SLA
• Promote a culture of effective communication, continuous improvement and innovation through teamwork and business process reviews
• Assists with identifying trends or recurring problems and escalates to team lead for resolution.
• Assists with identifying and collaborating on new process improvement opportunities.
• Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
• Required to work on on-call roster and preparing/participating in daily handovers.

Required Qualifications/Skills:

• Bachelor/Diploma preferably in Information Technology or Engineering and 1 to 3 years’ related experience and/or training; or equivalent combination of education and experience.
• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
• Familiarity with Microsoft Excel and Google Suite
• Excellent communication skills, both verbal and written
• Positive attitude and dependable
• Ability to work both within a team and independently
• Ability to multitask and prioritize workload in a fast-paced environment
• Ability to use good judgment, as well as problem-solving and decision making skills
• Ability to maintain confidentiality and professional decorum

Good to Have:

• Knowhow of operations inside Data Centers/POPs