Asst Manager, Project Services

Mediacorp Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Mediacorp Pte Ltd is seeking a dedicated professional to lead and manage customer service delivery projects within a data centre environment in Singapore. You will coordinate planning, testing, commissioning and final handover, ensuring contractual compliance and on-time delivery.

Ideal candidates have engineering qualifications, 4+ years in data centre service delivery and strong project management skills.

Qualifications

• Diploma or Degree in Engineering
• Project Management certification/qualification preferred
• Minimum 4 years working in a commercial Data Centre environment
• Experience in Data Center service delivery roles
• Good project management experience
• Experience managing multiple customer-facing projects, coordinating technical teams and vendors, and ensuring timely service handover

Responsibilities

• Lead and coordinate assigned customer delivery projects from planning and implementation through testing, commissioning and final handover.
• Monitor project progress, address implementation challenges and elevate potential delays or risks to management.
• Coordinate internal teams, contractors, vendors and stakeholders to ensure effective project execution.
• Establish and maintain a working environment conducive to positive morale, teamwork, quality and continuous improvement.
• Provide input and assistance in the planning, implementation and improvement of existing operations, systems and procedures relating to assigned projects and services.
• Negotiate solutions, resolve conflicts and manage critical situations to support successful service delivery.
• Review periodic project monthly reports prior to submission to customers and stakeholders.
• Coordinate structured cabling installation, implementation and cross-connect provisioning to meet customer requirements.
• Liaise with internal teams and contractors to ensure timely completion of cabling works and service activation.
• Coordinate the internal and external delivery and operational support of assigned infrastructure systems and managed services, including DCIM, CCTV and other related platforms, covering system monitoring, incident investigation, troubleshooting and coordination of technical issue resolution.
• Facilitate system integration with data centre infrastructure and related equipment, including resolution of communication, monitoring and data collection issues.
• Coordinate and follow through on project incidents and technical issues until resolution, including escalation and coordination with relevant system owners, internal teams and vendors where required.
• Support system enhancement, upgrade and continuous improvement initiatives, including testing, implementation and operational handover.
• Collaborate with Service Owners to improve service delivery processes, operational efficiency and customer experience.
• Provide support to quality and process improvement initiatives.

Skills

Customer service delivery

Stakeholder management

Risk management

Project coordination

Vendor management

Education

Engineering degree or diploma

Project Management certification preferred

Tools

Microsoft Project

Excel

PowerPoint

Word

Visio

AutoCAD

Job description

Purpose of this role

To lead and manage customer service delivery projects, ensuring timely implementation, effective coordination with customers and internal stakeholders and successful service handover in accordance with agreed contractual requirements.

Key Responsibilities & Challenges

• Manage assigned service delivery projects matters.

• Ensure timely and cost-effective delivery of customer service requests and project deliverables in accordance with agreed and contractual requirements.

• Conduct regular meetings with customers to review project progress, incidents and other project-related matters.

• Lead and coordinate assigned customer delivery projects from planning and implementation through testing, commissioning and final handover.

• Manage and monitor project schedules, milestones, resources, risks and deliverables using project management tools, including Gantt charts to ensure timely and effective project delivery.

• Coordinate internal teams, contractors, vendors and stakeholders to ensure effective project execution.

• Monitor project progress, address implementation challenges and elevate potential delays or risks to management.

• Ensure project documentation, testing records, acceptance requirements and handover deliverables are properly completed.

• Support internal audit activities and ensure applicable compliance requirements are addressed.

• Establish and maintain a working environment conducive to positive morale, teamwork, quality and continuous improvement.

• Provide input and assistance in the planning, implementation and improvement of existing operations, systems and procedures relating to assigned projects and services.

• Negotiate solutions, resolve conflicts and manage critical situations to support successful service delivery.

• Review periodic project monthly reports prior to submission to customers and stakeholders.

• Coordinate structured cabling installation, implementation and cross-connect provisioning to meet customer requirements.

• Liaise with internal teams and contractors to ensure timely completion of cabling works and service activation.

• Coordinate the internal and external delivery and operational support of assigned infrastructure systems and managed services, including DCIM, CCTV and other related platforms, covering system monitoring, incident investigation, troubleshooting and coordination of technical issue resolution.

• Facilitate system integration with data centre infrastructure and related equipment, including resolution of communication, monitoring and data collection issues.

• Coordinate and follow through on project incidents and technical issues until resolution, including escalation and coordination with relevant system owners, internal teams and vendors where required.

• Support system enhancement, upgrade and continuous improvement initiatives, including testing, implementation and operational handover.

• Collaborate with Service Owners to improve service delivery processes, operational efficiency and customer experience.

• Provide support to quality and process improvement initiatives.

Qualification

• Diploma or Degree in Engineering

• Project Management certification/qualification preferred

• Minimum 4 years working in a commercial Data Centre environment

• Experience in Data Center service delivery roles

• Good project management experience

• Experience managing multiple customer-facing projects, coordinating technical teams and vendors, and ensuring timely service handover

Functional Competencies

• Customer Service Delivery

• Stakeholder & Vendor Management

• Risk management

• Reporting

  Technical Skills/ knowledge:

  • Project Management

  • Risk Management & Problem-Solving

  • Change Management

  • Data Center Hosting Service

  • Structured Network Infrastructure

  • Working knowledge of Microsoft Project, Excel, PowerPoint, Word, Visio and AutoCAD

  • Familiarity with structured cabling, cross-connect provisioning, DCIM, CCTV or related infrastructure systems would be advantageous.

  • Familiarity with project management tools, including Gantt charts, project schedules, progress trackers and risk registers.

  • General technical and functional knowledge of data centre infrastructure, space planning, etc