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People Profilers Pte Ltd in Singapore is seeking an experienced cybersecurity professional to provide Level 2 operational support for network and security infrastructure. You will monitor systems, troubleshoot incidents, manage firewall configurations, and support SIEM-driven security monitoring to ensure availability and compliance.
The role requires 3+ years in cybersecurity with L2 experience, ITSM knowledge, and strong collaboration skills. Certifications like CEH or CISSP are valued.
Key Responsibilities
· Perform preventive maintenance, health checks and operational monitoring of network and security equipment
· Provide Level 2 operational support, maintenance and troubleshooting for network and cybersecurity infrastructure to ensure system availability, security compliance and operational stability
· Manage firewall operations, including rule administration, configuration changes, troubleshooting and verification in accordance with established security policies
· Provide operational support and maintenance for Hardware Security Modules (HSM), ensuring availability and proper functioning
· Monitor Security Information and Event Management (SIEM) platforms, investigate security alerts, analyse events, identify potential threats and escalation incidents to the relevant teams
· Administer and maintain Symantec Endpoint Protection Manager (SEPM), including monitoring endpoint security status and supporting security policy enforcement
· Monitor Aruba ClearPass and PAAM platforms, investigate operational issues and coordinate remediation to maintain service availability and access security
· Support Vulnerability Assessment and Penetration Testing (VAPT) remediation activities, including tracking findings, coordinating corrective actions and performing remediation verification
· Conduct quarterly security and compliance checks and support IM8 compliance governance to ensure adherence to applicable security standards, policies and requirements
· Perform incident, problem and change management activities, including incident investigation, escalation, root cause analysis and implementation of corrective and preventive actions
· Support patch management, configuration management and security hardening activities to maintain infrastructure integrity and reduce security risks
· Conduct testing and verification of infrastructure changes, patches, configurations and security remediation activities to ensure operational readiness and minimise service disruptions
· Coordinate incident response and resolution with relevant stakeholders, technical teams and service providers in accordance with established procedures and service-level agreements (SLAs)
· Maintain accurate operational documentation, incident records, configuration baselines, standard operating procedures (SOPs) and knowledge base articles
· Support day-to-day cybersecurity Business-as-Usual (BAU) operations, ensuring timely resolution of operational issues and adherence to established security policies, operational procedures and service-level requirements
Key Requirements
· Bachelor's degree in Information Security, Computer Science, or a related field, or equivalent work experience
· 3+ years of proven experience in cybersecurity or information security roles, with a focus on L2 support or similar responsibilities. Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%
· Strong understanding of security protocols, TCP/IP, network security, operating systems (Linux, Windows), and cloud security concepts. Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices is an advantage
· Hands-on experience with security tools such as SIEM, firewalls, vulnerability scanners (e.g., Tenable), and incident response platforms
· Relevant certifications such asCompTIASecurity+,CertifiedEthical Hacker (CEH),orCISSParehighly valued
· Strong analytical thinking, problem-solving skills, attention to detail, and excellent communication and collaboration skills
JOB-01428
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified