Firewall Support Engineer

People Profilers Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

People Profilers Pte Ltd in Singapore is seeking an experienced cybersecurity professional to handle L2 security incidents, monitor SIEM alerts, and coordinate vulnerability assessments and pen tests. You will implement a range of security technologies and help maintain policy documentation while collaborating with IT and development teams.

The role requires 3+ years in cybersecurity, strong networking knowledge, and relevant certifications.

Qualifications

• Bachelor's degree in Information Security, Computer Science, or related field, or equivalent work experience.
• 3+ years of proven experience in cybersecurity or information security roles, with focus on L2 support or similar responsibilities.
• Strong understanding of security protocols, TCP/IP, network security, OS (Linux/Windows), and cloud security concepts.
• Hands-on experience with security tools such as SIEM, firewalls, vulnerability scanners (e.g., Tenable), and incident response platforms.
• Certifications such as CompTIA Security+, CEH, or CISSP are highly valued.

Responsibilities

• Investigate and respond to security incidents escalated from L1 support, performing root cause analysis to prevent recurrence.
• Monitor and analyze security alerts and events from SIEM platforms and dashboards.
• Conduct regular vulnerability assessments and coordinate penetration testing activities.
• Implement, configure, troubleshoot, and maintain security technologies such as firewalls, IDS/IPS, EDR/AV, CipherTrust, HSM, 2FA, PAM.
• Develop, maintain, and enforce security policies and documentation to ensure compliance with standards and regulations.
• Proactively search for hidden threats, malware, and vulnerabilities to enhance detection capabilities.
• Collaborate with IT, development, and L3 teams; assist in training and mentoring junior security staff.
• Prepare detailed reports and documentation of incidents, analyses, and system status for management.
• May participate in a 24/7 on-call rotation and be onsite as required.

Skills

Incident response

L2 support

ITSM

Communication

Education

Bachelor's degree or equivalent

Tools

SIEM

Firewalls

IDS/IPS

EDR/AV

CipherTrust

HSM

2FA

PAM

Guardium

Rapid7

Tenable

Incident response platforms

Job description

Key Responsibilities

• Investigate and respond to security incidents and breaches escalated from L1 support, performing root cause analysis to prevent recurrence
• Monitor and analyze security alerts and events from various sources, including SIEM (Security Information and Event Management) platforms (e.g.,QRADAR) and security dashboards
• Conduct regular vulnerability assessments and coordinate penetration testing activities to identify weaknesses in systems and networks
• Implement, configure, troubleshoot, and maintain security technologies such as firewalls (e.g., Palo Alto, Fortigate, Check Point), intrusion detection/prevention systems (IDS/IPS), EDR/AV, CipherTrust (Tokenization Server), HSM, 2FA, PAM, IBM Guradium and Rapid 7
• Develop, maintain, and enforce security policies, procedures, and documentation, ensuring compliance with industry standards and regulations
• Proactively search for hidden threats, malware, and vulnerabilities in the system to enhance detection capabilities
• Collaborate with IT, development, and L3 teams to address security issues and implement best practices. May also assist in training and mentoring junior (L1) security staff
• Prepare detailed reports and documentation of security incidents, analyses, and system status for management and compliance purposes
• May require participation in a 24/7 on-call rotation to address critical incidents and ensure minimal downtime and be onsite if necessary

Key Requirements

• Bachelor's degree in Information Security, Computer Science, or a related field, or equivalent work experience
• 3+ years of proven experience in cybersecurity or information security roles, with a focus on L2 support or similar responsibilities. Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%
• Strong understanding of security protocols, TCP/IP, network security, operating systems (Linux, Windows), and cloud security concepts. Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices is an advantage
• Hands-on experience with security tools such as SIEM, firewalls, vulnerability scanners (e.g., Tenable), and incident response platforms
• Relevant certifications such asCompTIASecurity+,CertifiedEthical Hacker (CEH),orCISSParehighly valued
• Strong analytical thinking, problem-solving skills, attention to detail, and excellent communication and collaboration skills

JOB-01438

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

People Profilers Pte Ltd

EA Registration Number: R25127279

EA license number 02C4944

EA Personnel: Lee Kah Yung (Roger)