CX Team Lead: Inspire, Coach & Elevate Service

TDCX; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Medical coverage

World-class workspace

Career growth programs

Direct public transport access

Job summary

TDCX, a Singapore-headquartered global BPO, is seeking a motivated leader to manage teams delivering CX solutions and digital marketing services. You will coach staff, monitor service levels, and drive improvements across processes.

The role requires strong communication, 3+ years of team management, and a diploma or higher in a related field. Singapore-based, with the possibility of flexible working arrangements and a focus on growth.

Qualifications

• Diploma or higher in a related field is required, marketing emphasis preferred.
• Bachelor’s or professional degree adds advantage for the role.
• Experience leading a team and driving service quality is desirable.

Responsibilities

• Leads team in daily performance, provides coaching and direction.
• Monitors service quality and ensures SLA adherence.
• Coordinates workload, distributes tasks, and adjusts backlogs.
• Identifies improvements and implements new structures and processes.
• Fosters discipline, morale, and clear communication within the team.
• Works with clients to execute service recovery actions when needed.
• Keeps the team updated on new information and procedures.
• Reports daily, weekly, and monthly statistics as required.
• Performs any other duties to support quality management at TDCX.

Skills

Team management

Strong communication

Sales driven

Education

Diploma

Bachelor's Degree

Professional Degree in Media/Marketing

Job description

TDCX, a Singapore-headquartered global BPO, is seeking a motivated leader to manage teams delivering CX solutions and digital marketing services. You will coach staff, monitor service levels, and drive improvements across processes.

The role requires strong communication, 3+ years of team management, and a diploma or higher in a related field. Singapore-based, with the possibility of flexible working arrangements and a focus on growth.