Customer Service Team Lead — Lead, Coach & Elevate Service

TDCX; Singapore; On-site; SGD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Medical coverage

Career growth

Global team

Job summary

TDCX Singapore is seeking a dynamic Team Lead to guide daily operations, coach team members and ensure high-quality service for our partner brands.

You will coordinate workloads, monitor SLAs, implement improvements and help build a strong, motivated team. Diploma or degree in Media/Marketing, 3 years’ team‑lead experience, and excellent English communication are preferred. This role offers competitive perks and clear development paths within a global BPO environment.

Qualifications

• Diploma or Bachelor's degree in Media, Marketing or related field.
• Minimum 3 years of team leadership experience.
• Strong communication skills in English.

Responsibilities

• Manages team members in the day-to-day performance of work, provides leadership and coaching.
• Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards set.
• Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments.
• Identifies areas of improvement and to be able to introduce new structures and improved processes as required.
• Foster team discipline, communication and morale to strengthen teamwork within the team.
• Work with clients and execute service recovery actions resulting from service shortfall.
• Constantly update and reinforce the team on existing products, services and operational procedures.
• Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
• Colate and report the agreed statistics on a daily, weekly and monthly basis.
• Any other duties and responsibilities that may be assigned to you by the management within your category of employment.

Skills

Team leadership

English communication

Coaching

Process improvement

Education

Diploma or Bachelor's in Media/Marketing

Job description

TDCX Singapore is seeking a dynamic Team Lead to guide daily operations, coach team members and ensure high-quality service for our partner brands.

You will coordinate workloads, monitor SLAs, implement improvements and help build a strong, motivated team. Diploma or degree in Media/Marketing, 3 years’ team‑lead experience, and excellent English communication are preferred. This role offers competitive perks and clear development paths within a global BPO environment.