Customer Support Technician Level 1

Wipro Technologies; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

Wipro Limited is seeking a technical support specialist to provide effective assistance for client processes and resolve issues in line with SLAs. You will handle requests via phone or email, document details, and escalate when needed.

The role emphasizes knowledge sharing and maintaining high customer service standards. Join a global technology services and consulting leader, focused on digital transformation.

Qualifications

• Experience in Investment Banking Middle & Back Office operations.

Responsibilities

• Provide effective technical support to process and resolve client issues to meet SLA.
• Field incoming help requests via phone/email in a courteous manner.
• Document user information and issue details for tracking and resolution.
• Follow standard processes and escalate when necessary to maintain SLAs.
• Access knowledge bases to aid in problem resolution and product understanding.
• Maintain self-help documentation to speed up resolutions.

Skills

Investment Banking

Job description

Wipro Limited is seeking a technical support specialist to provide effective assistance for client processes and resolve issues in line with SLAs. You will handle requests via phone or email, document details, and escalate when needed.

The role emphasizes knowledge sharing and maintaining high customer service standards. Join a global technology services and consulting leader, focused on digital transformation.