Account Management Lead

absolute kinetics consultancy pte ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Absolute Kinetics Consultancy Pte Ltd is seeking a results-driven Account Manager (Sales) to manage and grow client accounts. The role focuses on building strong client relationships, driving revenue growth, and ensuring high customer satisfaction through effective account management and sales strategies.

You will identify upselling opportunities, prepare tailored proposals, and communicate value propositions to clients while coordinating with internal teams to deliver seamless service.

Qualifications

• Diploma or Degree in Sales, Marketing, Business or related field.
• Experienced in Sales/Account Management.
• Proficient in CRM systems and Microsoft Office.
• Strong communication, presentation and negotiation skills.
• Customer-focused mindset with proven ability to build long-term client relationships.

Responsibilities

• Manage and nurture relationships with existing corporate and individual clients to drive retention and satisfaction.
• Identify and pursue upselling and cross-selling opportunities within assigned accounts to increase revenue.
• Generate new business opportunities through proactive lead generation and client referrals.
• Prepare tailored proposals, quotations, and presentations communicating value propositions.
• Negotiate pricing, contracts, and service agreements to secure profitable deals and maintain client trust.
• Serve as the primary point of contact for client inquiries and escalations, resolving issues promptly.
• Coordinate with internal teams to ensure seamless service delivery and client experience.
• Monitor account performance metrics and implement strategies to enhance client satisfaction and retention.
• Maintain accurate records of client interactions and sales activities using CRM systems.
• Prepare detailed sales reports, forecasts, and updates for management.

Skills

Sales & Account Management

Communication

Negotiation

Client Relationship Management

Education

Diploma or Degree in Sales/Marketing/Business

Tools

CRM systems

Job description

Company Overview / Employee Value Proposition

Absolute Kinetics Consultancy (AKC) Pte Ltd officially opened for business on 18th April 2001. AKC is an Approved Training Organisation appointed by SkillsFuture Singapore (SSG) to provide a wide range of courses approved by Ministry of Manpower (MOM), SkillsFuture Singapore (SSG), Singapore Resuscitation and First Aid Council (SRFAC), & Singapore Civil Defence Force (SCDF). Its clientele list includes SMEs to MNCs from various industrials ranging from construction, manufacturing, oil & gas to employment firms (Certificate of Employment Intermediaries for Key Appointment Holders & General Employees). The company is also an approved MOM SIP (Settling in Programme for Foreign Domestic Workers) training center and an approved Food Safety training provider. AKC conducts workplace and health safety courses as its core business and also offers consultancy, risk management and other specialised training services such as certificate for employment intermediaries. It also has a team of around 100 professionals (comprising full time and part time trainers) skilled in various safety specialisations such as construction safety, scaffolding, shipyard safety, metalworking and welding, amongst others.

Job Summary

We are looking for a results-driven Account Manager (Sales) to manage and grow our client accounts while identifying new sales opportunities. This role focuses on building strong client relationships, driving revenue growth, and ensuring a high level of customer satisfaction through effective account management and sales strategies.

Responsibilities

• Manage and nurture relationships with existing corporate and individual clients to drive client retention and satisfaction
• Identify and pursue upselling and cross-selling opportunities within assigned accounts to increase revenue
• Generate new business opportunities through proactive lead generation and client referrals
• Prepare tailored proposals, quotations, and presentations to effectively communicate value propositions to clients
• Negotiate pricing, contracts, and service agreements to secure profitable deals and maintain client trust
• Serve as the primary point of contact for client inquiries and escalations, resolving issues promptly to maintain strong partnerships
• Coordinate with internal teams to ensure seamless service delivery and client experience
• Monitor account performance metrics and implement strategies to enhance client satisfaction and retention
• Maintain accurate and up-to-date records of client interactions and sales activities using CRM systems
• Prepare detailed sales reports, forecasts, and updates for management to inform strategic decision-making
• Manage and lead account management team

Preferred competencies and qualifications

• Diploma or Degree in Sales, Marketing, Business, or related field
• Experienced in Sales/Account Management
• Proficient in CRM systems and Microsoft Office applications
• Strong communication, presentation, and negotiation skills demonstrated through successful client engagements
• Customer-focused mindset with proven ability to build and sustain long-term client relationships
• Target-driven, proactive, and results-oriented approach to sales in a fast-paced environment