Customer Support Specialist: Problem Solver

JINHONG GAS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

JINHONG GAS (SINGAPORE) PTE LTD is seeking a customer service professional in Singapore to assist customers via phone, email, chat, and face-to-face interactions. The role involves answering inquiries and supporting sales and administrative tasks.

You will handle inquiries, process orders/returns, maintain records, and coordinate with internal teams to ensure customer satisfaction. Strong communication and problem-solving skills are essential, with the ability to work under pressure.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work under pressure and stay calm.

Responsibilities

• Answer customer inquiries via multiple channels.
• Handle complaints and resolve issues.
• Provide product or service information.
• Process orders, returns, refunds, or exchanges.
• Follow up with customers to ensure satisfaction.
• Maintain customer records and update databases.
• Coordinate with other departments to solve problems.
• Support sales and administrative tasks when needed.

Skills

Good communication

Interpersonal skills

Problem-solving

Patience

Professionalism

Time management

Microsoft Office

Work under pressure

SAP

Tools

SAP

Job description

JINHONG GAS (SINGAPORE) PTE LTD is seeking a customer service professional in Singapore to assist customers via phone, email, chat, and face-to-face interactions. The role involves answering inquiries and supporting sales and administrative tasks.

You will handle inquiries, process orders/returns, maintain records, and coordinate with internal teams to ensure customer satisfaction. Strong communication and problem-solving skills are essential, with the ability to work under pressure.