Customer Support Executive(Food Manufacturing)

PULEM HOLDINGS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in customer service in Singapore is seeking a proactive Customer Service Representative. Responsibilities include managing customer inquiries, processing orders, and addressing complaints. Candidates should have at least 1 year of administrative experience and be proficient in reading and writing Chinese. Weekend and holiday shifts may be required, making flexibility essential.

Qualifications

• Minimum 1 year experience in administrative functions.
• Ability to communicate effectively in Chinese.
• Flexible to work on weekends and holidays.

Responsibilities

• Address customer inquiries and manage complaints effectively.
• Execute order processing transactions.
• Maintain proper documentation and files.
• Monitor delivery schedules and notify customers of changes.

Skills

Communication skills

Team player

Self-motivated

Proactive

Independent

Tools

Excel

Word

Job description

Job Overview

The Customer Service Representative is essential for ensuring customer satisfaction by efficiently addressing inquiries, processing orders, and managing complaints.

Responsibilities

• Perform F&B factory general administrative duties.
• Execute and manage all order processing transactions including but not limited to order entry, managing order changes, follow up on payment, handling order enquiries and complaints.
• Actively monitor orders and inform customers when delivery schedule changes.
• Maintain proper documents and filing.
• Data entry and documentation duties.
• Answering phone call.
• Other ad-hoc duties assigned by supervisor.
• Ability to communicate with customer.

Requirements

• Based on business needs and working schedule. (Weekend or holiday shifts is required)
• Able to commence work on short notice.
• Good team player.
• Must be self-motivated, proactive, independent and possess good communication skills.
• Computer literate, Excel, and Word proficient.
• Able to commit to overtime when required.
• Possess at least 1 years of experience within the administrative function.
• Proficiency in reading and writing Chinese is required.

"We are seeking candidates proficient in Chinese to effectively communicate with Chinese-speaking clients."