Customer Support Executive

ACEXCELLENT CONSULTING PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Benefits offered by this job

5 days work week

Attractive Benefits

Dynamic MNC environment

Job summary

ACEXCELLENT CONSULTING PTE. LTD. in Singapore seeks a Customer Support Executive to back both sales activities and customer service, overseeing day-to-day operations, technical support and logistics to ensure excellent service.

The role involves advising customers, preparing quotations, managing orders and coordinating with European factories and freight partners to ensure timely delivery. The candidate should be highly organized, capable of independent work yet a strong team player, with

Qualifications

• 3+ years of relevant experience in customer support.
• Proficient in Microsoft Excel and reporting tools (Pivot tables, formulas, data analysis).
• Proactive and able to respond quickly to operational needs.
• Detail-oriented with excellent communication skills.
• Ability to work independently and in a team.

Responsibilities

• Maintain a strong understanding of the company's products and services to provide expert advice to customers.
• Prepare and provide quotations based on customer inquiries.
• Follow up on quotations to ensure customers have received and reviewed offers and update quotations as required.
• Process orders and manage acknowledgment and pre-payment with customers.
• Proactively manage customers and follow-up to ensure timely delivery of goods and services.
• Update CRM and attend to walk-in customers and respond to phone and email sales inquiries.
• Review terms and conditions between the company and customers prior to implementation.
• Monitor orders till shipment including coordination with manufacturing facilities (in Europe), suppliers and freight forwarder and update customers.
• Coordinate logistics and liaise with factories in Europe and third-party suppliers including warehouse management and deliveries.
• Follow-up with suppliers and contractors to ensure timely delivery of goods and services.
• Ensure SOPs and engagement standards are followed.
• Responsible for documents administration including DO, PO & Invoice.
• Maintain accurate data entries in the system.
• Inventory tracking, replenishment and stock coordination.
• Prepare COO/COQ/COC for customers.
• Maintain proper filing of sales and operational documents.
• Report generation weekly/monthly and administration support.

Skills

Microsoft Excel

Pivot tables

Formulas

Data analysis

Communication skills

Job description

• Be part of a Dynamic MNC
• 5 days work week
• Attractive Benefits

Summary

The Customer Support Executive will support the sales activities and customer service activities to oversee the day-to-day functional activities, technical support & logistical processes to ensure excellent service to customers.

Responsibilities

• Maintain a strong understanding of the company's products and services to provide expert advice and guidance to customers
• Prepare and provide quotations based on customer inquiries
• Follow up on quotations to ensure customers have received and reviewed the offers, and update quotations as required to reflect any changes in customer needs or market conditions.
• Order processing, acknowledgment and pre-payment with customers
• Proactively manage customers & follow-up to ensure timely delivery of goods and services
• Update CRM
• Attend to walk-in customers and respond to phone and email sales enquiries
• Review terms and conditions between the company and customers prior to implementation
• To monitor orders till shipment including coordination with manufacturing facilities (in Europe), suppliers and freight forwarder and update customers.
• Coordinate logistics and liaise with factories in Europe and third-party suppliers which include warehouse management and deliveries
• Follow-up with suppliers and contractors to ensure timely delivery of goods and services
• Ensure SOPs and engagement standards are followed
• Responsible for documents administration including DO, PO & Invoice
• Maintain and ensure accurate data entries in the system
• Inventory tracking, replenishment and stock coordination
• Prepare COO /COQ / COC for customers
• Maintain proper filing of sales and operational documents
• Report generation weekly/monthly and administration support

Requirements

• Minimum 3 years of relevant working experience in customer support
• Proficient in Microsoft Excel & reporting tools (pivot tables, formulas, data analysis)
• Proactive and able to response quickly to operational needs
• Able to work independently and also as a team
• Detail-oriented & excellent communication skills

Working location: North area

L24119740