Customer Support Executive

KAROOOOO MANAGEMENT COMPANY PTE. LTD.; Singapore; On-site; SGD 35,000 - 45,000; Full time

Job summary

KAROOOOO MANAGEMENT COMPANY PTE. LTD. is seeking a Customer Support Executive to manage and nurture relationships with our clients across markets.

You will proactively reach out to showcase new features and value, help customers maximize their current packages, and collaborate with Support, Operations and Product teams to resolve issues. The ideal candidate has 1-3 years in account management or customer success, strong communication, and a consultative, customer-centric mindset with the ability

Qualifications

• 1-3 years of experience in account management, customer success, or sales (preferred).
• Strong communication and interpersonal skills are essential.
• Ability to build rapport and maintain long-term client relationships.
• Customer-centric mindset with a consultative approach.

Responsibilities

• Manage and maintain relationships with existing customers.
• Proactively contact clients to introduce and explain the latest products, features, and services.
• Ensure customers fully understand and maximize the value of their current packages.
• Identify upselling and cross-selling opportunities within the existing client base.
• Provide consultative support to help customers optimize usage of our platform and services.
• Address customer queries, concerns, and service-related issues in a timely and professional manner.
• Collaborate with internal teams (e.g., Support, Operations, Product) to resolve client matters effectively.
• Maintain accurate records of customer interactions and updates in the CRM system.
• Achieve retention, engagement, and revenue growth targets.

Skills

Communication skills

Interpersonal skills

Outbound calling

Account management

Education

Diploma or Degree in Business/Marketing/Communications

Job description

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Support Executive to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Manage and maintain relationships with existing customers.
• Proactively contact clients to introduce and explain the latest products, features, and services.
• Ensure customers fully understand and maximize the value of their current packages.
• Identify upselling and cross-selling opportunities within the existing client base.
• Provide consultative support to help customers optimize usage of our platform and services.
• Address customer queries, concerns, and service-related issues in a timely and professional manner.
• Collaborate with internal teams (e.g., Support, Operations, Product) to resolve client matters effectively.
• Maintain accurate records of customer interactions and updates in the CRM system.
• Achieve retention, engagement, and revenue growth targets.

Requirements

• Diploma or Degree in Business, Marketing, Communications, or related field.
• 1-3 years of experience in account management, customer success, or sales (preferred).
• Strong communication and interpersonal skills.
• Ability to build rapport and maintain long-term client relationships.
• Customer-centric mindset with a consultative approach.
• Self-motivated results-driven, and able to work independently.
• Comfortable making outbound calls and conducting client follow-ups.