Customer Success & Order Fulfillment Specialist

DAIKIN ASIA SERVICING PTE LTD; Singapore; On-site; SGD 40,000 - 64,000; Full time

Job summary

DAIKIN Asia Servicing Pte Ltd is seeking a dedicated candidate to handle order processing and delivery coordination, ensuring timely execution and high-quality customer service across channels. The role requires close collaboration with internal teams and proactive communication with customers.

Applicants should have a Diploma and 2-3 years of related experience, strong Excel skills, and excellent communication.

Qualifications

• Diploma required or equivalent.
• 2-3 years of experience in order processing, delivery arrangement, and customer relationship management.
• Customer-oriented with strong communication and interpersonal skills.
• Experience handling customer inquiries and claims via email and phone.
• Able to take inititiive and hardworking.
• Proficient in Excel (V-lookup, Pivot tables, simple formulas).
• Experience in SAP is an added advantage.
• Team player yet able to work independently.

Responsibilities

• Perform sales order management for customers.
• Allocate stocks and arrange delivery for customers’ orders.
• Provide quality customer service support via email and phone.
• Handle customer inquiries and escalate issues promptly.
• Conduct regular meetings with customers for close communication.
• Perform problem-solving for value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolutions.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

Skills

Communication skills

Customer service

Team player

Problem solving

Education

Diploma

Tools

Excel

SAP

Job description

DAIKIN Asia Servicing Pte Ltd is seeking a dedicated candidate to handle order processing and delivery coordination, ensuring timely execution and high-quality customer service across channels. The role requires close collaboration with internal teams and proactive communication with customers.

Applicants should have a Diploma and 2-3 years of related experience, strong Excel skills, and excellent communication.