Key Account Director Singapore

Boku; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Boku, a leader in mobile-first payment solutions, is seeking a Key Account Director in Singapore. This pivotal role involves driving growth of strategic merchant portfolios and achieving revenue targets through opportunity plans.

The ideal candidate will excel in cross-functional collaboration and have significant experience in digital payments or fintech. Successful applicants will demonstrate strong communication skills and a proactive approach to client management, with the ability to influence key decision-makers.

Qualifications

• 7+ years of experience in digital payments or fintech in account management or sales.
• Self-starter with strong attention to detail.
• Exceptional time management and prioritization skills.

Responsibilities

• Act as primary point of contact for premium merchant partners.
• Deliver on revenue targets and grow existing partnerships.
• Lead preparation and delivery of Quarterly Business Reviews.

Skills

Cross-functional collaboration

Proactive communication

Analytical judgment

Agility in dynamic environments

Influence and integrity

Strategic vision

Education

Bachelor’s degree in Business Administration, Economics, or related field

Job description

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.

Role Purpose

As Key Account Director, you will drive the growth of Boku’s most strategic and complex merchant portfolios, achieving revenue targets through the design and execution of opportunity plans. This high‑visibility role is pivotal in shaping and executing Boku’s regional payment strategy while influencing the direction of its global payments business.

Key Responsibilities

• Act as the primary point of contact and trusted advisor for premium merchant partners, ensuring timely resolution of issues and maintaining exceptional service standards across Boku’s suite of payment products and services.
• Deliver on revenue targets and drive incremental growth from existing merchant partners through new product launches and expanded business opportunities.
• Develop and execute growth strategies and account plans that align senior management and cross‑functional teams to engage and influence key decision‑makers within merchant organizations.
• Lead the preparation and delivery of Quarterly Business Reviews (QBRs) with merchants, driving actionable insights and accountability for follow‑through.
• Maintain a comprehensive and current database of merchant information and project documentation to ensure business continuity and operational efficiency.
• Shape product and supply roadmaps to expand and innovate Boku’s payment network, strengthening its position as the preferred local payments partner for enterprise merchants across digital wallets, account‑to‑account transfers, and direct carrier billing.

Key Skills, Experience and Competencies

• Excel in cross‑functional collaboration, uniting diverse teams to deliver commercially successful products and services that delight customers.
• Proactive, solution‑oriented, and a strong communicator with the ability to uncover and interpret customer needs, even when they are not yet fully defined.
• Demonstrate sound judgment, business acumen and analytical rigor, translating data into actionable insights and making effective decisions with speed and clarity.
• Thrive in fast‑paced and dynamic environments, navigating ambiguity with agility and adapting seamlessly as priorities evolve.
• Lead with influence and integrity, inspiring trust, fostering alignment, and setting clear priorities without relying on authority.
• Combine strategic vision with hands‑on execution, empowering others while remaining fully accountable for outcomes and results.

Qualifications

• Bachelor’s degree or higher in Business Administration, Economics, or a related field; or equivalent professional experience demonstrating comparable expertise.
• 7+ years of experience in digital payments or fintech within account management, business development, or sales, with proven success managing end‑to‑end delivery and achieving revenue targets.
• A self‑starter with strong attention to detail and a deep understanding of enterprise merchant dynamics.
• Exceptional time management and prioritization skills, with a consistent record of delivering results under pressure in fast‑moving environments.
• Proven ability to manage stakeholders across departments, regions, and time zones, fostering alignment and collaboration.
• Experience in mobile payments, e‑commerce, or digital technologies is a strong plus.
• Preferably proficient in Mandarin (Speaking & Written).