Customer Success Manager – HRMS SaaS (Mandarin)

BIPO SERVICE (SINGAPORE) PTE. LTD.; Singapore; Vor Ort; SGD 60.000 - 100.000; Vollzeit

Zusammenfassung

BIPO is a leading global payroll and HR solutions provider headquartered in Singapore, delivering cloud-based HRMS and analytics to clients in 170+ countries. We are seeking a customer success professional to manage client relationships, drive adoption, and identify upsell opportunities across enterprise accounts.

In this role, you will engage stakeholders, conduct product demonstrations, coordinate with Sales, Product and Support, and help clients realize value from BIPO HRMS solutions.

Qualifikationen

• Bachelor’s degree in business, Information Systems, Human Resources, or a related field.
• 2–3 years of relevant experience in customer success, account management, consulting, or a client-facing role.
• Experience in SaaS, HR tech, software solutions, or enterprise platforms is highly preferred.
• Required languages: English and Mandarin.
• Strong interpersonal and communication skills with the ability to engage stakeholders at all levels.
• Excellent problem-solving and mediation skills, with the ability to manage client concerns effectively.
• Self-motivated, proactive, and able to work independently in a fast-paced environment.

Aufgaben

• Act as the primary point of contact between clients and BIPO, ensuring effective communication and timely escalation of client feedback to relevant internal teams.
• Build and maintain strong relationships with clients and key stakeholders by conducting regular engagement sessions to understand their business needs and ensure high levels of customer satisfaction.
• Identify opportunities for upselling and cross-selling BIPO products and services by understanding clients’ evolving requirements.
• Conduct discovery sessions to understand clients’ existing environments and deliver impactful presentations and product demonstrations to showcase how BIPO solutions address business challenges and create value.
• Proactively manage client concerns or issues and coordinate with internal stakeholders to ensure timely resolution.
• Monitor market trends and competitor activities to develop strategies that help retain and grow existing client accounts.
• Leverage in-depth product and service knowledge to support clients and maximize the value they derive from BIPO HRMS solutions.
• Prepare and present commercial proposals to clients and manage negotiations on terms and agreements in alignment with company policies.
• Collaborate closely with internal teams such as Sales, Product, Implementation, and Support to develop strategies that enhance customer experience and service delivery.
• Participate in solution discussions with both internal and external stakeholders to ensure effective implementation and client success.
• Drive customer adoption, engagement, and long-term partnership by identifying opportunities for growth and continuous improvement.
• Strengthening relationships with internal and external stakeholders by understanding their perspectives and working towards mutually beneficial solutions.
• Support channel partners in promoting and delivering BIPO HRMS solutions to their enterprise customers.

Kenntnisse

Client relationship management

SaaS / HR tech knowledge

Stakeholder management

Effective communication

Mandarin language

Ausbildung

Bachelor’s degree in business / IS / HR

Tools

HRMS systems

CRM tools

Jobbeschreibung

BIPO is a leading global payroll and HR solutions provider headquartered in Singapore, delivering cloud-based HRMS and analytics to clients in 170+ countries. We are seeking a customer success professional to manage client relationships, drive adoption, and identify upsell opportunities across enterprise accounts.

In this role, you will engage stakeholders, conduct product demonstrations, coordinate with Sales, Product and Support, and help clients realize value from BIPO HRMS solutions.