Customer Success Manager

SCREENING EAGLE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 45,000 - 84,000; Full time

Job summary

SCREENING EAGLE SINGAPORE PTE. LTD. invites a Customer Success Manager in Singapore to lead customer engagements and ensure high satisfaction across accounts.

You will manage workflows, address client feedback, and oversee CRM activities, while collaborating with marketing and support teams. The role requires about 5 years of experience and offers monthly salary up to SGD 7,500 for permanent, non-exec positions.

Qualifications

• 5 years exp required.
• Experience in customer success or similar role desirable.

Responsibilities

• Manage customer workflows and relationships.
• Collaborate on design patterns and solution approaches.
• Gather and address client reviews and requirements.
• Serve as point of contact for customers and escalations.
• Oversee CRM processes and identify cross-selling opportunities.
• Process contracts and ensure proper documentation.
• Resolve technical issues and coordinate with engineering/support teams.
• Assist the Marketing Team with customer-focused initiatives.

Skills

Workflow

Client Reviews

CRM

Cross Selling

Contract Processing

Issue Resolution

Customer Enquiries

Training

Marketing Support

Job description

Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.

SCREENING EAGLE SINGAPORE PTE. LTD.

Customer Success Manager

CONNEXIS, 1 FUSIONOPOLIS WAY 138632

Permanent

Non-executive

5 years exp

Customer Service

$4,000 to $7,500 Monthly

Closing on 04 Oct 2026

• Workflow
• Design Patterns
• Client Reviews
• Point of Contact for Customer
• Customer Relationship Management (CRM)
• Cross Selling
• Processing of Contracts
• Resolving the Technical Issues
• incoming enquiries
• Training
• Support Marketing Team