Customer Success Manager

JC Consulting; Singapore; Teletrabalho; SGD 80 000 - 120 000; Tempo integral

Resumo da oferta

JC Consulting is seeking a Customer Success Manager to support enterprise clients across ASEAN, ensuring they maximize the value of our AI-powered technology intelligence and innovation solutions.

You will lead onboarding, product demonstrations, and training, driving adoption and value realization. The role involves managing renewals, collaboration with Sales, Product, and Technical teams, and building strong client relationships across the region.

Qualificações

• 3–6 years of experience in Customer Success, Account Management, or a similar client-facing role within a B2B environment.
• Experience with SaaS platforms, enterprise software, or technology solutions.
• Proven ability to deliver onboarding, training, and ongoing client engagement.

Responsabilidades

• Build and maintain strong relationships with enterprise clients across ASEAN, acting as the primary contact.
• Lead customer onboarding, product demonstrations, and training sessions.
• Drive product adoption and value realization through guidance on features and use cases.

Conhecimentos

Customer relationship management

Product onboarding

SaaS experience

Account management

Communication and presentation

Cross-functional collaboration

Descrição da oferta de emprego

Industry: AI-powered Technology / SaaS / Enterprise Solutions

About the Role

We are looking for a Customer Success Manager to support enterprise clients across ASEAN, ensuring they maximize the value of our AI-powered technology intelligence and innovation solutions.

This role focuses on building strong client relationships, driving product adoption, delivering customer training, and supporting customer retention and contract renewals. The ideal candidate has experience managing B2B clients in a solution-based or SaaS environment and is comfortable working with customers to understand their business needs and translate them into effective product usage.

Key Responsibilities

• Customer Relationship Management: Build and maintain strong relationships with enterprise clients across ASEAN, serving as their primary point of contact for product adoption, usage, and ongoing support.
• Product Training & Onboarding: Lead customer onboarding, product demonstrations, and training sessions to help clients understand and effectively utilize the platform and its features.
• Product Adoption & Value Realization: Understand customer business objectives and use cases, provide guidance on relevant product features, and drive ongoing engagement and adoption.
• Renewal & Retention: Manage customer accounts throughout the post-sales lifecycle, proactively identify renewal risks, address customer concerns, and drive contract renewals and customer retention.
• Customer Engagement: Conduct regular business reviews and follow-ups to assess customer satisfaction, monitor product usage, and identify opportunities to improve the customer experience.
• Cross-functional Collaboration: Work closely with Sales, Product, and Technical teams to resolve customer issues, communicate feedback, and improve product experience.
• Account Growth Support: Identify opportunities for upselling and cross-selling based on customer needs and product usage, partnering with the Sales team where appropriate.

Requirements

• 3-6 years of experience in Customer Success, Account Management, Client Solutions, or a similar client-facing role within a B2B environment.
• Experience working with SaaS platforms, enterprise software, technology solutions, or other consultative solution-based products.
• Proven ability to deliver customer onboarding, product training, and ongoing client engagement.
• Strong customer relationship management skills, with the ability to manage multiple accounts and stakeholders.
• Commercial awareness and an understanding of customer retention, contract renewals, and account health management.
• Excellent communication and presentation skills, with the ability to explain product functionality and business value to customers.
• Experience supporting ASEAN or other regional markets is preferred.