Customer Success Lead: Enterprise Solutions & Growth

CUSCEN; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Cuscen in Singapore is seeking a Customer Success Lead to drive customer outcomes for our enterprise solutions including ERP, HCM, and CRM. You will build the customer success team starting as an individual contributor and transitioning into a team leader as the team grows.

You will onboard new customers, support them through implementation, identify risks, develop mitigation plans, participate in project status meetings, review customer issues, facilitate escalations, and lead business reviews.

Qualifications

• Bachelor's degree and 8+ years in related function with customer advocacy/engagement.
• 2+ years as a people manager with post-sales/professional services background.
• Strong English communication, analytical, and multi-tasking abilities.

Responsibilities

• Onboard new customers and guide them through implementation.
• Expand relationships with business sponsors and drive renewals.
• Identify risks, develop mitigation plans, and review customer issues.
• Facilitate support escalations and lead business reviews.
• Participate in project status meetings and maintain customer relations.

Skills

Customer advocacy

Post-sales experience

People management

English communication

Analytical skills

Time management

Cross-functional collaboration

Renewals experience

Education

Bachelor's degree

Tools

Excel

Job description

Cuscen in Singapore is seeking a Customer Success Lead to drive customer outcomes for our enterprise solutions including ERP, HCM, and CRM. You will build the customer success team starting as an individual contributor and transitioning into a team leader as the team grows.

You will onboard new customers, support them through implementation, identify risks, develop mitigation plans, participate in project status meetings, review customer issues, facilitate escalations, and lead business reviews.