Customer Success Associate - Cloud Kitchens (Singapore)

Smart City Kitchens; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food delivery startup in Singapore seeks a Customer Success Associate to ensure successful customer onboarding and relationship management. The ideal candidate has 1-3 years of experience in customer success, strong interpersonal skills, and preferably speaks conversational Chinese. This on-site role focuses on delivering tailored support and ensuring customer satisfaction, working closely with various internal teams.

Qualifications

• 1-3 years of experience in Customer Success or Account Management.
• Conversational Chinese is highly preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Deliver a seamless onboarding experience to new customers.
• Develop deep relationships with customers.
• Manage escalations and maintain customer satisfaction.

Skills

Customer Success

Account Management

Interpersonal skills

Problem-solving skills

Conversational Chinese

Job description

A leading food delivery startup in Singapore seeks a Customer Success Associate to ensure successful customer onboarding and relationship management. The ideal candidate has 1-3 years of experience in customer success, strong interpersonal skills, and preferably speaks conversational Chinese. This on-site role focuses on delivering tailored support and ensuring customer satisfaction, working closely with various internal teams.