Customer Solutions Associate

Acez Instruments Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

AWS / Annual Wage Supplement

Performance Bonus

Company Trip

Medical Benefits

Training and development opportunities

Job summary

Acez Instruments Pte Ltd in Singapore is seeking a Customer Solutions Associate for the Sensor & Instruments (Industrial) Department to drive sales and deliver customer-focused solutions. You will contact customers, prepare quotes, manage CRM, and collaborate with teams while pursuing sales targets, exhibitions, and industry meet-ups to create business opportunities.

The role requires engineering exposure and B2B sales experience in industrial equipment, with strong communication and

Qualifications

• NITEC/ Diploma/Degree in Engineering (Electrical, Mechanical, or Instrumentation) or related field is preferred.
• B2B sales experience in industrial equipment, sensors, or related industries is preferred.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Self-motivated, organized, and able to work independently and as part of a team.
• Good presentation and negotiation skills.

Responsibilities

• Developing sales strategies to meet sales goals.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Participating in sales team meetings with updated sales reports periodically.
• Presenting product/services demonstration to customer.
• Participate in exhibitions, conferences and industry meet-ups for business opportunities.
• Collect market feedback to evaluate gaps, opportunities, and new needs.
• Seek new opportunities through networking, cold calling, and social media channels
• Collaborate within teams to achieve better results.
• Working towards achieving the sales target.

Skills

Interpersonal skills

Communication

Customer-centric

Self-motivated

Team collaboration

Education

Engineering degree or diploma

Tools

CRM software

Job description

We are looking for a dynamic and results-driven Customer Solutions Associate to join our Sensor & Instruments (Industrial) Department. This role is ideal for individuals passionate about sensors and instrumentation who thrive in a fast-paced, client-focused environment.

Benefits:

• Annual Wage Supplement (AWS)

• Performance Bonus & Variable Bonus

• Company Trip

• Medical Benefits

• Training and development opportunities.

Key Responsibilities:

• Developing sales strategies to meet sales goals.

• Contacting potential and existing customers on the phone, by email, and in person.

• Handling customer questions, inquiries, and complaints.

• Preparing and sending quotes and proposals.

• Managing the sales process through specific software programs.

• Building and maintaining a CRM database.

• Participating in sales team meetings with updated sales reports periodically.

• Presenting product/services demonstration to customer.

• Participate in exhibitions, conferences and industry meet-ups for business opportunities.

• Collect market feedback to evaluate gaps, opportunities, and new needs.

• Seek new opportunities through networking, cold calling, and social media channels

• Collaborate within teams to achieve better results.

• Working towards achieving the sales target.

Requirements:

• NITEC/ Diploma/Degree in Engineering (Electrical, Mechanical, or Instrumentation) or related field is preferred.

• B2B sales experience in industrial equipment, sensors, or related industries is preferred.

• Strong interpersonal and communication skills with a customer-centric mindset.

• Self-motivated, organized, and able to work independently and as part of a team.

• Good presentation and negotiation skills.