(Airport|Shift Work) Ground Baggage Operation Officer

PERSOL Singapore; Singapore; On-site; SGD 29,000 - 35,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking an Operations Support Officer at Changi Airport to coordinate with baggage control teams, ensuring smooth start-of-shift operations for arrivals, departures and transfers. You will work with the Baggage Coordinator and Engineering Baggage Control Room Supervisors on shift priorities and reporting.

The role demands strong analytical and communication skills, plus excellent stakeholder management and a customer‑service mindset.

Qualifications

• Experience in an operations environment.
• Ability to quickly evaluate large amounts of information.
• Excellent oral and written communication skills.
• Well-developed customer service and conflict resolution skills.
• Ability to develop and foster effective relationships with internal and external stakeholders.
• Class 3/3A driving license required.

Responsibilities

• Coordinate with the Baggage Coordinator (BC) and Engineering Baggage Control Room Supervisors for start-of-shift focus at the BHA.
• Ensure daily manning levels of the GHA for arrival, departure, and transfer handling.
• Prepare and send various reports/SitReps to the Baggage Coordinator.
• Ensure the BHA is kept clean and tidy in coordination with FM External and other stakeholders.
• Report to FMC for any issues with the facilities and cleaning.
• Facilitate Joint Inspections with stakeholders together with Airside Support Officers or higher.
• Close coordination with all stakeholders in the BHA.

Skills

Analytical skills

Communication

Stakeholder mgmt

Decision making

Customer service

Job description

• - Day Shift (830am-830pm), followed by Night Shift (830pm-830am) and rest 2 days

• - Location: Changi Airport

• - Contract: 1 year (renewable)

• - Salary: UP to $2,850

Job Scope

• Coordinate with the Baggage Coordinator (BC) and Engineering Baggage Control Room Supervisors for any areas to focus on during start of shift at the BHA.

• Ensure daily manning levels of the GHA for arrival, departure, and transfer handling are sufficient.

• Prepare and send various reports/SitReps to the Baggage Coordinator to collate and report.

• Ensure the BHA is always kept clean and tidy by working with FM External and other stakeholders.

• Report to FMC for any issues with the facilities and cleaning.

• Facilitate Joint Inspections with stakeholders together with Airside Support Officers or higher.

• Close coordination with all stakeholders in the BHA.

Requirements

• Experience in an operations environment and strong analytical skills.

• Ability to quickly evaluate large amounts of information and come up with sound decisions under time constraints.

• Excellent oral and written communication skills.

• Well-developed customer service and conflict resolution skills.

• Ability to develop and foster effective relationships with internal and external stakeholders.

• Familiarity with Airline/Airport apron and/or baggage operations an asset.

• Demonstrate ability to learn quickly and adapt to a fast-paced environment.

• Class 3/3A driving license required

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 EA Registration No. R23117223 (Poh Siew Ling)