Customer Services Engineer

Jobtailor; Singapore; On-site; SGD 42,000 - 78,000; Full time

Job summary

Malvern Panalytical APAC is seeking a field service engineer to install, commission, maintain and repair XRF and XRD instruments across APAC. You will troubleshoot customer issues, provide training, and ensure adherence to safety and quality standards while performing preventative maintenance and service administration.

Travel domestically and internationally on short notice may be required; strong communication skills and ability to read technical drawings are essential for success.

Qualifications

• Demonstrates ability to install, commission, and maintain XRF/XRD instruments.
• Capable of diagnosing issues and coordinating corrective actions with customers.
• Reads technical manuals and drawings for service activities.

Responsibilities

• Install, commission, maintain, and repair XRF and XRD instruments.
• Troubleshoot, diagnose customer problems, and coordinate corrective actions.
• Adhere to safety, cleanliness, and working protocols per Malvern Panalytical and customer requirements.
• Provide service support and basic training after installation.
• Perform preventative maintenance per factory guidelines.
• Handle service administration and report submissions.
• Manage spare parts per internal procedures.

Skills

Installation & Maintenance

Troubleshooting & Diagnosis

Verbal Communication

Written Communication

Presentation Skills

Education

Diploma/Bachelor in Electronics or Electrical/Mechanical/Chemical Eng

Tools

MS Office Proficiency

Job description

• Responsible for installation, commissioning, maintenance, and repair of current installed base of XRF, XRD in APAC
• Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly
• Conform always to MalvernPanalytical and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment
• Ensure that guidelines and standards of work expected by Malvern Panalytical are understood and met
• Carry out preventative maintenance activities to installed base as per factory guidelines
• Provide Service Support and basic training after installation
• General Service administration activities and report submission
• Responsible for proper spare part handling per internal procedure

Requirements

• Diploma / Bachelor’s degree in Electronics, Electrical Engineering, Chemical Engineering, Mechanical Related
• 2~4 years of experience in maintaining analytical instruments or semiconductor equipment is preferred
• Able to read electronic drawings, technical manual in English
• Excellent verbal and written communication and presentation skills with MS office proficiency
• Able to travel both domestically and internationally on short notice
• Can provide remote or on-site support after work hours and on holidays, depending on your customers' needs.

Core Competencies

Demonstrates expertise in the installation, maintenance, and troubleshooting of analytical instruments, particularly XRF and XRD, while adhering to safety protocols and providing exceptional customer support. Proficient in reading technical manuals and electronic drawings, with strong communication skills for effective training and reporting.

Highest-signal resume keywords

• Installation And Maintenance Of XRF
• Troubleshooting And Diagnosis
• Preventative Maintenance Activities
• Excellent Communication Skills
• Technical Manual Proficiency

ATS Optimization Keywords

Hard Skills

• Analytical Instrument Maintenance
• Electronic Drawings Interpretation
• Preventative Maintenance
• Troubleshooting Skills
• Service Support

Soft Skills

• Verbal Communication
• Written Communication
• Presentation Skills

Industry Keywords

• XRF
• XRD
• Safety Protocols
• Service Administration
• Spare Part Handling

Tools & Technologies

• MS Office Proficiency