Customer Service Team Lead - Flexible, Mentoring & Growth

TDCX; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Remuneration

Medical coverage

Social security

World-class workspace

Recognition programs

Learning and development

Positive work culture

Public transport access

Flexible working

Job summary

TDCX is seeking a Team Lead in Singapore to guide a group delivering high-quality services for partner brands. You will lead, coach, and monitor daily performance, ensuring service levels are met while coordinating workloads to maintain smooth operations.

Join a global company that emphasizes growth, flexible work arrangements, and strong learning opportunities. The role focuses on leadership, process discipline, and delivering exceptional client outcomes in a fast-paced setting.

Responsibilities

• Manages team members in the day-to-day performance of work, provides leadership and coaching
• Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards set
• Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments

Job description

TDCX is seeking a Team Lead in Singapore to guide a group delivering high-quality services for partner brands. You will lead, coach, and monitor daily performance, ensuring service levels are met while coordinating workloads to maintain smooth operations.

Join a global company that emphasizes growth, flexible work arrangements, and strong learning opportunities. The role focuses on leadership, process discipline, and delivering exceptional client outcomes in a fast-paced setting.