Team Leader - Customer Experience & Performance Coach

TDCX (SG) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

World-class workspace

Recognition programs

Career development & learning

Job summary

TDCX (SG) PTE. LTD. is seeking a leader to guide a frontline team, ensuring high-quality customer service and efficient operation across client accounts. You will coach members, monitor performance, and drive improvements in processes and service delivery.

The role emphasizes strong communication, team coordination, and the ability to respond quickly to changing client needs while upholding company standards and quality management.

Qualifications

• Must possess strong leadership and interpersonal skills.
• Excellent verbal and written communication in English (and market language).
• Experience in handling contact centre or service industry is advantageous.

Responsibilities

• Manages team members in day-to-day performance, providing leadership and coaching.
• Performs transaction monitoring to ensure service quality meets SLAs.
• Distributes work, monitors workloads, and adjusts as needed.
• Identifies areas for improvement and implements new structures or processes.

Skills

Leadership

People management

Communication

Problem solving

Education

Bachelor’s Degree

Job description

TDCX (SG) PTE. LTD. is seeking a leader to guide a frontline team, ensuring high-quality customer service and efficient operation across client accounts. You will coach members, monitor performance, and drive improvements in processes and service delivery.

The role emphasizes strong communication, team coordination, and the ability to respond quickly to changing client needs while upholding company standards and quality management.