Customer Service Supervisor, Warehouse Operation (AC)

Search Index Pte Ltd; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

Search Index Pte Ltd in Singapore seeks a Customer Service Team Lead to guide a multi-discipline team in improving service quality, efficiency and order fulfilment. You will supervise daily activities, allocate workload and ensure policy compliance.

The role requires a Diploma or Bachelor’s in a related field and 3–5 years’ experience in customer service or supply chain, with strong Excel and communication skills for effective cross-functional collaboration.

Qualifications

• Diploma or Bachelor’s Degree in Supply Chain Management, Business or a related discipline.
• Minimum 3-5 years of relevant experience in Customer Service, Supply Chain, Logistics or Operations.
• Prior supervisory or team lead experience is preferred.
• Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.
• Strong communication, interpersonal and problem-solving skills.

Responsibilities

• Lead and support the Customer Service team to improve work processes, operational efficiency and service quality.
• Supervise daily team activities and allocate workload to ensure service standards are met.
• Ensure compliance with company policies, safety procedures and operational guidelines.
• Monitor inventory accuracy, stock movements and support inventory control activities where required.
• Coordinate with internal stakeholders to ensure timely order fulfilment and delivery arrangements, including contingency plans when necessary.
• Support import and export operations across Southeast Asia.
• Oversee monthly billing activities and handle ad hoc billing requests.
• Resolve customer and operational issues promptly while providing guidance and support to team members.
• Monitor team performance and implement process improvements to enhance customer satisfaction.
• Conduct regular team meetings, coaching and performance discussions.
• Assist with manpower planning, staff training, onboarding and performance evaluations.
• Support budget planning and operational reporting where required.
• Stay updated on industry best practices and recommend continuous improvement initiatives.
• Perform any other ad hoc duties as assigned.

Skills

Communication

Interpersonal skills

Problem solving

Team leadership

Education

Diploma or Bachelor’s Degree in Supply Chain Management, Business or related discipline

Tools

Excel

Microsoft Word

Outlook

Job description

Key Responsibilities

• Lead and support the Customer Service team to improve work processes, operational efficiency and service quality.

• Supervise daily team activities and allocate workload to ensure service standards are met.

• Ensure compliance with company policies, safety procedures and operational guidelines.

• Monitor inventory accuracy, stock movements and support inventory control activities where required.

• Coordinate with internal stakeholders to ensure timely order fulfilment and delivery arrangements, including contingency plans when necessary.

• Support import and export operations across Southeast Asia.

• Oversee monthly billing activities and handle ad hoc billing requests.

• Resolve customer and operational issues promptly while providing guidance and support to team members.

• Monitor team performance and implement process improvements to enhance customer satisfaction.

• Conduct regular team meetings, coaching and performance discussions.

• Assist with manpower planning, staff training, onboarding and performance evaluations.

• Support budget planning and operational reporting where required.

• Stay updated on industry best practices and recommend continuous improvement initiatives.

• Perform any other ad hoc duties as assigned.

Job Requirements

• Diploma or Bachelor's Degree in Supply Chain Management, Business or a related discipline.

• Minimum 3-5 years of relevant experience in Customer Service, Supply Chain, Logistics or Operations.

• Prior supervisory or team lead experience is preferred.

• Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.

• Strong communication, interpersonal and problem-solving skills.

• Positive attitude with the ability to work independently and collaboratively in a team environment.

EA Registration ID: R1106661 (Aaron Chang Kuo-Ying)

EA License: 14C7092