BEAUTY CENTRE MANAGER

HT 2 PTE. LTD.; Singapore; Presencial; SGD 42.000 - 63.000; Jornada completa

Descripción de la vacante

HT 2 PTE. LTD. is seeking a service-oriented professional to oversee beauty treatments and day-to-day operations, focusing on customer experience, staff development, and sales performance.

You will evaluate staff, arrange training, and drive service packages and product recommendations to clients within a busy spa environment in Singapore.

Formación

• Experience in beauty services.
• Proven ability to manage staff and operations.
• Strong focus on customer satisfaction and sales targets.
• Willingness to learn and maintain a positive working attitude.

Responsabilidades

• Perform skin and body analyses for new and existing customers.
• Provide recommendations on products, treatments and service packages.
• Assist in day-to-day Operations including reservations and reception logistics.
• Staff management, development and training; monitor performance and document issues.
• Arrange training programs for staff and upskill the team.
• Drive sales performance and achieve KPI targets.
• Regularly assess and improve business processes and systems.

Conocimientos

Staff management

Sales KPI

Beauty services

Customer service

Descripción del empleo

Responsibilities:

• Able to perform skin and body analysis for new and existing customers.
• Exposures to a diverse range of beauty treatments, including skin, face, body, slimming, hair removal, skin whitening etc.
• To assist in managing the day-to-day Operations of the business with a focus on all service and operational logistics of the reservations and reception.
• Makes professional recommendations on products, treatments and service packages to customers.
• Responsible for staffing, staff development and training.
• Evaluate and supervise the performance of team members, and when necessary, provide timely disciplinary action including any written documentation.
• Arrange training programs and skill upgrading courses for company staff.
• Responsibly for Sales and achieving Sales KPI and target.
• Regularly evaluates business processes, procedures and systems, makes recommendations as necessary.
• Manage customers complaint on a timely manner.

Requirement:

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.