CUSTOMER SERVICE SPECIALIST

HT 1 PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

HT 1 PTE. LTD. is seeking a service-oriented leader to manage customer service, beauty consultants, and outlet operations. You will drive sales, provide expert skin and beauty advice, and ensure exceptional customer experiences across daily customer interactions.

The role requires maintaining high service standards, staying current with beauty treatments, and coaching team members to achieve targets. Prior beauty industry experience is preferred.

Qualifications

• Experience in beauty services.
• Willingness to learn and positive attitude.
• Well-groomed, hygienic and presentable at all times.
• Qualified with working experience, preferably in relevant industry.

Responsibilities

• Manage the company customer service, consultants and beauticians; oversee day-to-day outlet sales and operations.
• Identify customer needs, provide professional beauty advice and recommend suitable treatments and products.
• Conduct sales pitches and convert leads into long-term customers while maintaining high service standards.
• Achieve and exceed sales targets; stay updated on beauty treatments, procedures and industry developments.
• Motivate and coach the team; evaluate performance and provide feedback.
• Promote the company’s beauty services and products, handle after-sales relationships and respond to daily leads.

Skills

Customer service

Beauty treatments knowledge

Sales skills

Team leadership

Job description

Responsibilities

• Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.
• To manage the company customer service, consultants and beauticians. To manage day-to-day outlet sales and operational readiness at all times. Accountable for the overall performance of outlets.
• Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products to customer.
• Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards.
• Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry.
• Motivate, built-up good and positive team relationship and evaluating employee performance, provide feedback and coaching as required.
• Promoting the company’s Beauty services and products to customer, maintain a good after-sales relationship with customer and see that their inquiries are managed promptly, engage and establish relationships with customer from the daily-assigned pool of leads.

Requirement

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.