Customer Service Representative

Avensys Consulting; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Avensys Consulting is seeking a dedicated Customer Service professional in Singapore to handle inquiries, resolve issues, and maintain accurate case details. You will work with CRM and case management systems, staying aligned with policies while delivering empathetic support.

The role emphasizes effective communication, multitasking in a fast-paced environment, and continuous learning to adapt to evolving procedures and tools.

Qualifications

• Excellent communication and problem-solving abilities.
• Experience in customer service, contact center, or support roles.
• Proficient with CRM systems and case management tools.
• Ability to multitask and work under pressure.
• Customer-focused mindset with attention to data accuracy.

Responsibilities

• Handle customer inquiries and provide accurate information based on policies and guidelines.
• Resolve customer issues efficiently while delivering excellent customer service.
• Record and maintain accurate case details in CRM and case management systems.
• Assess issue severity and escalate cases when required.
• Build positive customer relationships through professional and empathetic communication.
• Stay updated on policies, procedures and service requirements.
• Manage multiple tasks effectively in a fast-paced environment.
• Participate in cross-training and support ad-hoc duties as assigned.

Skills

Communication

Customer service

Multitasking

Data accuracy

Problem solving

Tools

CRM systems

Case management

Digital tools

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Customer Service. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Description:

• Handle customer enquiries and provide accurate information based on policies and guidelines.
• Resolve customer issues efficiently while delivering excellent customer service.
• Record and maintain accurate case details in CRM and case management systems.
• Assess issue severity and escape cases when required.
• Build positive customer relationships through professional and empathetic communication.
• Stay updated on policies, procedures and service requirements.
• Manage multiple tasks effectively in a fast-paced environment.
• Participate in cross-training and support ad-hoc duties as assigned.

Requirements:

• Strong communication, listening, and problem-solving skills.
• Experience in customer service, contact center, or support-related roles preferred.
• Proficiency in CRM systems, case management platforms, and digital tools.
• Ability to multitask and work under pressure.
• Customer-focused mindset with attention to detail and data accuracy.
• Willingness to learn and adapt to changing policies and processes.

Preferred:

• Experience handling customer enquiries via phone, email, or chat.
• Familiarity with AI-assisted tools and digital service platforms.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

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