Customer Service / Sale

DUPREX SINGAPORE PTE LTD; Singapore; On-site; SGD 20,000 - 33,000; Full time

Benefits offered by this job

Renewal commission

Career growth

Friendly environment

Job summary

DUPREX SINGAPORE PTE LTD is seeking a client-focused sales support professional in Singapore to manage existing accounts and drive renewals. The role emphasizes strong relationship-building, outbound calls, and timely follow-ups with Mandarin-speaking customers.

You will prepare quotations and proposals, identify upsell opportunities, and coordinate with Operations and Accounts to ensure smooth service delivery while achieving renewal and sales targets.

Qualifications

• Minimum GCE 'O' Level or equivalent.
• Experience in service-based industries preferred.
• Strong customer service and relationship-building skills.
• Good communication and coordination skills.
• Comfortable with outbound calls and customer follow-ups.
• Experience in quotations, proposals, renewals, or sales support.
• Able to work independently and manage multiple customer accounts.
• Spoken Mandarin required to liaise with Mandarin-speaking customers.

Responsibilities

• Manage existing customer accounts and build strong customer relationships.
• Handle contract renewals and follow up on customer retention.
• Follow up on sales leads and enquiries via calls and emails.
• Prepare quotations, proposals, and renewal offers.
• Identify upselling and cross-selling opportunities.
• Handle customer orders and maintain accurate records.
• Coordinate with Operations and Accounts teams to ensure smooth service delivery.
• Resolve customer issues and provide timely support.
• Prepare sales and customer reports for management.
• Achieve assigned renewal and sales targets.
• Provide sales and administrative support as required.
• Perform other ad hoc duties and tasks assigned.

Skills

Customer Service

Relationship Building

Contract Renewals

Quotations & Proposals

Sales Support

Outbound Calling

Cross-Selling

Account Management

Education

GCE O-Level or equivalent

Job description

Basic Salary: Up to $3,000 + Commission
Location: Ang Mo Kio Industrial Park 2, Singapore
Working Hours: Monday–Friday, 8:30 AM–6:00 PM

Company Overview

KAORI PTE. LTD. is Singapore’s leading provider of Scent Marketing and Ambient Scenting solutions, delivering quality fragrances and customisable equipment to enhance brands and work environments.

Job Responsibilities

• Manage existing customer accounts and build strong customer relationships
• Handle contract renewals and follow up on customer retention
• Follow up on sales leads and enquiries via calls and emails
• Prepare quotations, proposals, and renewal offers
• Identify upselling and cross-selling opportunities
• Handle customer orders and maintain accurate records
• Coordinate with Operations and Accounts teams to ensure smooth service delivery
• Resolve customer issues and provide timely support
• Prepare sales and customer reports for management
• Achieve assigned renewal and sales targets
• Provide sales and administrative support as required
• Perform other ad hoc duties and tasks assigned

Preferred Competencies & Qualifications

• Minimum GCE 'O' Level or equivalent
• Experience in service-based industries is preferred
• Strong customer service and relationship-building skills
• Good communication and coordination skills
• Comfortable with outbound calls and customer follow-ups
• Experience in quotations, proposals, renewals, or sales support is an advantage
• Able to work independently and manage multiple customer accounts
• Spoken Mandarin required to liaise with Mandarin-speaking customers and associates

Key Skills

• Customer Enquiries & Customer Service
• Building Customer Relationships
• Contract Lifecycle Management
• Cross-Selling & Upselling
• Customer Interaction Management
• Outbound Calling
• Sales Support
• Outside Sales
• Proposal Writing
• Preparing Quotations
• Contract Renewals
• Sales Reporting
• Service Quality Management
• Coordination with Operational Delivery Teams

Benefits

• Renewal commission for every successful contract renewal
• Career growth opportunities within a growing company
• Friendly and supportive working environment

Remuneration

Basic Salary + Renewal Commission