Customer Care Coordinator (Loyang, up $4500)

PERSOL; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Persol Singapore Pte Ltd is seeking a capable Sales Support professional to act as the primary contact for customer enquiries, quotations, orders, and service operations across Southeast Asia. You will manage customer accounts, prepare documentation, support KAMs with debt collection, and coordinate regional marketing activities to ensure smooth operations and compliant processes.

This role requires a proactive team player who can multitask, adapt to changes, and maintain high-quality service

Qualifications

• Minimum 2 years of experience in sales support, customer service, or commercial operations.
• Knowledge of sales administration, logistics processes, and commercial documentation.
• Proficient in Microsoft Office applications and computer systems.
• Strong communication, interpersonal, and problem-solving skills.
• Able to multitask, work under pressure, and manage priorities effectively.
• Positive attitude, proactive mindset, and willingness to learn.
• Team player with strong organisational and coordination abilities.
• Experience with ERP/CRM systems and regional support functions is an advantage.

Responsibilities

• Act as the primary contact for customer enquiries, sales support, and service operations across Southeast Asia.
• Manage customer accounts, quotations, order processing, sales documentation, and resolve customer issues promptly.
• Coordinate service requests, warranty claims, product returns, and after-sales support activities.
• Prepare and process quotations, sales orders, purchase orders, delivery orders, invoices, and other commercial documents.
• Support Key Account Managers (KAMs) with debt collection and account follow-ups.
• Maintain operational systems, reports, and ensure compliance with business processes.
• Provide administrative, office, and reception support as required.
• Assist with regional marketing activities, including literature management, promotional materials, supplier coordination, and corporate gifts.

Skills

Sales support

Customer service

Microsoft Office

Communication

Teamwork

Tools

CRM systems

ERP systems

Job description

Key Responsibilities

• Act as the primary contact for customer enquiries, sales support, and service operations across Southeast Asia.


• Manage customer accounts, quotations, order processing, sales documentation, and resolve customer issues promptly.


• Coordinate service requests, warranty claims, product returns, and after-sales support activities.


• Prepare and process quotations, sales orders, purchase orders, delivery orders, invoices, and other commercial documents.


• Support Key Account Managers (KAMs) with debt collection and account follow-ups.


• Maintain operational systems, reports, and ensure compliance with business processes.


• Provide administrative, office, and reception support as required.


• Assist with regional marketing activities, including literature management, promotional materials, supplier coordination, and corporate gifts.

Requirements

• Minimum 2 years of experience in sales support, customer service, or commercial operations.


• Knowledge of sales administration, logistics processes, and commercial documentation.


• Proficient in Microsoft Office applications and computer systems.


• Strong communication, interpersonal, and problem-solving skills.


• Able to multitask, work under pressure, and manage priorities effectively.


• Positive attitude, proactive mindset, and willingness to learn.


• Team player with strong organisational and coordination abilities.


• Experience with ERP/CRM systems and regional support functions is an advantage.

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