Customer Service Representative (Call Centre)

Zenith Infotech (S) Pte Ltd; Singapore; On-site; SGD 27,000 - 40,000; Full time

Benefits offered by this job

Public Holidays allowance

Rotating shift

Job summary

Zenith Infotech (S) Pte Ltd is seeking a Customer Service Officer to be deployed in a Call Centre in Singapore. You will act as 1st level helpdesk, provide first call resolution, and liaise with other teams to resolve user requests.

Responsibilities include handling inbound/outbound calls, emails, and chatbot responses, with rotating shifts and weekend/public holiday considerations. GCE O Levels required.

Qualifications

• Provide first call resolution to users who called into our hotline.
• Liaise with other support teams to resolve requests in a timely manner.
• Proper documentation, notification, escalation, tracking and follow up of all incidents.

Responsibilities

• Handle inbound and outbound customer contacts via calls.
• Handle emails as assigned by team leader.
• Respond to inquiries through the Chatbot Agent.

Skills

Customer service

Communication skills

Call centre support

Education

GCE O Levels

Job description

Zenith Infotech is an IT Recruitment Company in Singapore for the last 28 years. We are looking for a suitable candidate for the position of Customer Service Officer - to be deployed in a Call Centre.

• 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot Agent

Shift Work Schedule

1. Shift/Work schedule – 44 hours per week. 5.5 days.

2. Candidate is expected to work on rotating shift.

3. Rotating shifts may fall on weekends and public holidays.

4. Public Holidays allowance of $100

Educational qualification: GCE O Levels