Customer Service Officer

ITCAN Pte Limited; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Completion bonus stages

Shift allowances

Job summary

ITCAN Singapore is recruiting for a Customer Service Officer (Alexandra Rd.) to support a banking client on a 1-year project. The role requires handling inbound calls, case follow‑through, and strict confidentiality with a 7am–10pm staggered shift pattern as needed.

Fresher-friendly with training provided; open to candidates with any background who are reliable, articulate, and customer‑minded. The position is on payroll with ITCAN Singapore and involves weekend/public holiday coverage.

Qualifications

• Open for Fresher's; training will be provided.
• Minimum of ITE, O levels.

Responsibilities

• Inbound call handling for accounts servicing, campaigns, products enquiries and helpdesk enquiries.
• Fulfillment follow-through on case handling with customers.
• Ensure compliance & control standards; maintain confidentiality of bank and customer information.
• Overtime is required based on workload.

Skills

Customer service

Call Centre

Communication

Teamwork

MS Office

Education

ITE/O levels

Job description

Greetings from ITCAN Singapore;

We have multiple opportunity for Customer Service Officer (Alexandra Rd.) for our client (Banking)based in Singapore for 1 year project (renewable based on project requirements) under payroll with ITCAN Singapore.

Fine to support in morning and afternoon shiftsbetween 7AM -10 PM ( 8.5 Hours work + 1 hr. meal break):

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities:

• Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
• Fulfillment follow through on case handling and with customers;
• Ensure group compliance & control standards are observed and met in the execution of customers enquiries, transaction requests and maintaining confidentiality of Bank and customers information
• Overtime is required based on the work load.

Job Requirements

• Open for Fresher's, Training will be provided
• Minimum of ITE, O levels. Open for Fresh resource with any background.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays (5 Days Working in a week) to support 24x7 Contact Centre service operations.

Location:Alexandra Road

Customer Service Officer Additional details

1. Completion Bonus payable by stages upon satisfaction of your performance and work attendance.

• Completion of 3 months: 10%
• Completion of 6 months: 20%
• Completion of 9 months: 20%
• Completion of 12 months: 50%

There is shift workers and non shift workers too

For non shift workers, Normal shift: 9am till 6pm

For shift workers:

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

• Shift Allowance per month: $ 150
• Weekends shift: $ 150
• Allowances per month: $ 150
• AM & PM Shifts + Weekends / Night Allowances per month : $ 170

Payment for work done on a rest day :

• For up to half of normal daily working hours – 1 day's salary
• For more than half of normal daily working hours – 2 days salary
• Work done beyond the normal working hours shall be considered as Overtime pay