Customer Service Representative (Airlines)

TDCX; Singapore; On-site; SGD 2,500 - 4,200; Full time

Benefits offered by this job

Shift Allowance

Job summary

TDCX is hiring for a customer service focused role in Singapore. You will handle airline programme enquiries, process mileage redemptions, ticketing and schedule changes, and maintain member profiles. You will also communicate promotions and assist with collateral distribution.

Ideal candidates are English-proficient, with strong time management and comfortable working across multiple systems in a fast-paced, rotating shift environment at Bedok. Fresh graduates welcome to apply.

Qualifications

• GCE 'N' Levels required.
• Fresh graduates are welcome; 1 year contact centre experience preferred.
• Strong time management and customer-orientation.

Responsibilities

• Handle phone call enquiries from current and prospective members in respect to Airline industry programme.
• Process reservations or support work related to mileage redemption, issuing tickets and changes to schedules.
• Maintain member accounts with profile changes.
• Advise on latest promotions and mechanics and provide related collaterals/forms.

Skills

Time management

Customer service

English communication

Multi-system familiarity

Education

GCE 'N' Levels

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.

Who are we looking for?

• Candidate must possess at least a GCE ‘N’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Additional Information:

• Working Location: Bedok
• Working Hours: Rotational Shift from 8am to 8pm (5 days per week including weekend and public holidays; 44 hours per week)
• 9 weeks training and required to pass certification
• Salary Package: Basic Salary + Monthly Incentive + Shift Allowance