Customer Service Representative (Mandarin Speaking)

TDCX; Singapore; On-site; SGD 31,000 - 42,000; Full time

Job summary

TDCX in Singapore is seeking a customer service professional to support airline programme members from Bedok. You will answer phone inquiries, assist with mileage redemptions, tickets, and schedule changes, and maintain member profiles.

The role emphasizes accurate service, daily KPI achievement, and comfort working in a rotating shift pattern with training. Fresh graduates are welcome alongside those with contact centre experience.

Qualifications

• GCE 'N' levels or equivalent.
• 1 year of contact centre experience preferred; fresh graduates encouraged.
• Strong time management and ability to work rotating shifts.
• Customer-oriented mindset with strong written and verbal English; Mandarin/Cantonese preferred.

Responsibilities

• Handle phone inquiries from members regarding airline programmes.
• Process reservations, mileage redemptions, ticketing, and schedule changes.
• Maintain member accounts with profile updates.
• Advise on promotions and relevant program collateral.
• Manage feedback and liaise with backend to resolve issues.
• Meet daily KPI targets.
• Perform additional duties to support quality management.

Skills

Customer service

Time management

Analytical skills

Communication

English proficiency

Mandarin/Cantonese

Education

GCE N levels

Tools

CRM systems

Multi-system navigation

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.

Who are we looking for?

• Candidate must possess at least a GCE ‘N’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market (Mandarin, Cantonese)

Additional Information:

• Working Location: Bedok
• Working Hours: Rotational Shift from 8am to 8pm (5 days per week including weekend and public holidays; 44 hours per week and 2 days off)
• 9 weeks training and required to pass certification
• Salary Package: Basic Salary + Monthly Incentive + Shift Allowance

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.