Customer Service Representative (Airline)

TDCX; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Learning & development plans

Flexible working arrangements

Direct public transport access

Job summary

TDCX is hiring in Singapore to support airline mileage programmes through dedicated customer service. You will handle calls, manage reservations and changes, and update member profiles. You’ll also promote promotions, handle feedback, and work with backend teams to resolve issues.

The role requires strong communication, time management, and comfort with multiple systems. Fresh graduates are welcome; shift rotations and KPI targets are part of the daily routine.

Qualifications

• GCE 'O' Levels or equivalent required.
• 1 year of contact centre experience preferred but fresh graduates are welcome.
• Strong time management and ability to work rotating shifts.
• Customer-oriented mindset with excellent communication skills.
• Analytical skills to identify issues and propose solutions.
• Comfortable with computers and multiple systems.
• Fluent English and local market language where required.

Responsibilities

• Handle phone enquiries for airline mileage programme customers.
• Process reservations, mileage redemptions, ticketing and schedule changes.
• Maintain and update member profiles and respond to inquiries.
• Advise on promotions and send related collateral and forms.
• Manage feedback and liaise with backend support to resolve issues.
• Meet daily KPIs and contribute to continuous improvement.

Skills

Customer service

Time management

Communication

Analytical thinking

Education

GCE 'O' Levels

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future - starting with yours.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE 'O' levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.