Customer Service (Order Fulfilment) Specialist (Medical Devices) Ref: GAS

Celecti Pte Ltd; Singapore; On-site; SGD 59,000 - 71,000; Full time

Benefits offered by this job

5-day work week

Central location

Walkable from MRT

Job summary

Celecti Pte Ltd in Singapore is seeking a passionate Order Fulfilment Specialist to manage the end-to-end order-to-cash process for a global medical technologies provider. You will coordinate order receipt, processing, shipment coordination, and invoicing, ensuring timely fulfillment and high customer satisfaction.

The role requires a Diploma in Business Administration or Supply Chain, 3–5 years’ relevant experience, strong MS Excel skills, and a good working knowledge of SAP.

Qualifications

• Diploma in Business Administration/Supply Chain or equivalent.
• 3–5 years of relevant experience in Order fulfilment (APAC exposure preferred).
• Proficient in MS Excel.
• Good working knowledge of SAP is advantageous.

Responsibilities

• Manage the end-to-end order-to-cash process, from order receipt and processing to shipment coordination and invoicing.
• Process customer and sample orders accurately in SAP, ensuring timely and efficient fulfilment.
• Monitor order backlog, shipments, billing and backorders, proactively following up on outstanding orders.
• Coordinate with Supply Chain and Distribution Centres to expedite shipments and ensure on-time, in-full delivery.
• Handle customer enquiries, feedback and complaints, providing timely updates on order and shipment status.
• Manage customer returns and repair requests, liaising with the relevant Repair Centre for resolution.
• Prepare and maintain sales reports and provide relevant updates to internal stakeholders.
• Collaborate with the relevant departments to resolve order-related issues and improve service delivery.
• Identify process gaps and root causes, and contribute to process improvement and integration projects.
• Provide team coverage and backup support, as well as assist with other ad-hoc duties when required.

Skills

MS Excel

Education

Diploma in Business Administration/ Supply Chain or equivalent

Tools

SAP

Job description

• 5days’ work week; Monday to Friday
• Central Location; Walkable from MRT Station
• Salary up to $5800 per month with attractive benefits

An established MNC, which is a global provider of medical technologies, is seeking for a passionate and suitable candidate to join the team!

Job Responsibilities

• Manage the end-to-end order-to-cash process, from order receipt and processing to shipment coordination and invoicing.
• Process customer and sample orders accurately in SAP, ensuring timely and efficient fulfilment.
• Monitor order backlog, shipments, billing and backorders, proactively following up on outstanding orders.
• Coordinate with Supply Chain and Distribution Centres to expedite shipments and ensure on-time, in-full delivery.
• Handle customer enquiries, feedback and complaints, providing timely updates on order and shipment status.
• Manage customer returns and repair requests, liaising with the relevant Repair Centre for resolution.
• Prepare and maintain sales reports and provide relevant updates to internal stakeholders.
• Collaborate with the relevant departments to resolve order-related issues and improve service delivery.
• Identify process gaps and root causes, and contribute to process improvement and integration projects.
• Provide team coverage and backup support, as well as assist with other ad-hoc duties when required.

Job Requirements

• Minimum Diploma in Business Administration/ Supply Chain or equivalent
• Minimum 3 – 5 years of relevant experience in Order fulfilment; preferably with APAC exposure
• Proficient in MS Excel
• Good working knowledge of SAP will be advantageous

Ammerline Lam Sze Yi
CEI Reg. No.: R1104463
Celecti Pte Ltd
EA Licence: 16C8045