Assistant Manager - Order Management (Customer Service) SAP

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 81,000 - 97,000; Full time

Job summary

PERSOL Singapore is hiring for a Customer Service Assistant Manager on a 1-year contract based in Bugis. You will oversee the end-to-end order management process, manage the customer service team, and coordinate deliveries to ensure timely fulfilment.

The role requires 3–5 years in relevant operations, strong Excel and SAP skills, and proven leadership in a fast-paced consumer goods environment. Excellent stakeholder management is essential.

Qualifications

• Diploma or Degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or related discipline.
• 3–5 years of relevant experience in consumer goods, retail, wholesale or supply chain operations.
• Proven experience supervising a team and managing operational processes and workflows.
• Strong knowledge of customer service and end-to-end order management processes.
• Advanced Microsoft Excel skills (formulas, PivotTables, VLOOKUP/XLOOKUP, Macros).
• Experience with SAP, particularly order management, customer master data and billing.
• Excellent communication, coordination, problem-solving and stakeholder management skills.
• Highly organised, detail-oriented and able to thrive in a fast-paced environment.

Responsibilities

• Oversee end-to-end order management, including pre-orders, re-orders, clearance orders and contract order call-offs.
• Manage injection orders, key account deliveries, intercompany orders and ad-hoc B2B deliveries.
• Oversee the customer service team, ensuring efficient daily operations and workflow management.
• Coordinate delivery schedules with customers and internal stakeholders to ensure timely fulfilment.
• Monitor and maintain the order book, ensuring accuracy of delivery dates, quantities and order information.
• Manage order cancellations, stock reallocations, delivery adjustments and order confirmations.
• Monitor inventory levels, article drops and shipment tracking to ensure stock availability.
• Handle customer enquiries, complaints, returns, claims and credit notes.
• Work closely with Sales, Finance, Operations teams to resolve operational issues.
• Support in-season and injection buy consolidation and order creation.
• Prepare reports and provide operational updates to support business performance and monthly sales targets.
• Identify opportunities to improve operational workflows and drive customer service excellence.

Skills

Order management

Excel advanced

Communication

Problem solving

Education

Diploma/degree in business administration or related

Tools

SAP

Job description

Customer Service, Assistant Manager

1 Year Contract (Renew/ Convert based on performance & business needs)

Location: Bugis, Singapore
Salary: up to SGD 8,000 per month

Job Responsibilities

• Oversee the end-to-end order management process, including pre-orders, re-orders, clearance orders and contract order call-offs.

• Manage injection orders, key account deliveries, intercompany (Interco) orders and ad-hoc B2B deliveries.

• Oversee the customer service team, ensuring efficient daily operations and effective workflow management.

• Coordinate delivery schedules with customers and internal stakeholders to ensure timely fulfilment.

• Monitor and maintain the order book, ensuring accuracy of delivery dates, quantities and order information.

• Manage order cancellations, stock reallocations, delivery adjustments and order confirmations.

• Monitor inventory levels, article drops and shipment tracking to ensure stock availability.

• Handle customer enquiries, complaints, returns, claims and credit notes.

• Work closely with Sales, Finance, Operations teams to resolve operational issues.

• Support in-season and injection buy consolidation and order creation.

• Prepare reports and provide operational updates to support business performance and monthly sales targets.

• Identify opportunities to improve operational workflows and drive customer service excellence in accordance with company standards.
  

Job Requirements

• Diploma or Degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline.

• 3–5 years of relevant experience, preferably in consumer goods, retail, wholesale or supply chain operations.

• Proven experience in supervising a team and managing operational processes and workflows.

• Strong knowledge of customer service and end-to-end order management processes.

• Strong Microsoft Excel skills, including advanced formulas, PivotTables, VLOOKUP/XLOOKUP and Macros.

• Experience with SAP, particularly order management, customer master data and billing.

• Excellent communication, coordination, problem-solving and stakeholder management skills.

• Highly organised, detail-oriented and able to thrive in a fast-paced environment.

We regret to inform that only shortlisted candidates will be notified.