Customer Service - Operation Admin

HLA Container Services Pte. Ltd.; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

HLA Container Services Pte. Ltd. is seeking an administrative professional to support the depot operations team in a fast-paced logistics environment.

You will coordinate container movements, manage operational documents and liaise with customers and partners to ensure smooth operations. The role requires a bachelor’s degree and at least 1 year of administrative experience, with proficiency in Microsoft Office and strong organizational skills.

Qualifications

• Bachelor's degree in a related discipline is preferred.
• Minimum 1 year of administrative experience.
• Experience in container depot, shipping, logistics or freight forwarding is an advantage.
• Proficient in Microsoft Office (Excel, Word and Outlook).
• Good organisational and multitasking skills with strong attention to detail.

Responsibilities

• Provide administrative support to the depot operations team.
• Coordinate daily container movement, including gate-in, gate-out, surveys, repairs and releases.
• Prepare and process operational documents, reports, work orders and invoices accurately.
• Liaise with customers, shipping lines, transporters, surveyors and internal departments to ensure smooth operations.
• Update and maintain operational records and data in the company's operating system.
• Monitor container inventory and generate periodic reports.
• Coordinate repair estimates, approvals and completion status.
• Handle customers' enquiries and respond promptly to operational issues.
• Ensure all documentation complies with company procedures and customers' requirements.
• Assist in preparing monthly operational statistics and management reports.

Skills

Communication

Organisational skills

Multitasking

Attention to detail

Education

Bachelor's degree (Business Administration / Logistics / Supply Chain)

Tools

Microsoft Office

Job description

About the role

This role provides administrative support to the depot operations team, coordinating container movements and managing operational documentation in a fast-paced shipping and logistics environment.

Key responsibilities

• Provide administrative support to the depot operations team

• Coordinate daily container movement, including gate-in, gate-out, surveys, repairs and releases

• Prepare and process operational documents, reports, work orders and invoices accurately

• Liaise with customers, shipping lines, transporters, surveyors and internal departments to ensure smooth operations

• Update and maintain operational records and data in the company's operating system

• Monitor container inventory and generate periodic reports

• Coordinate repair estimates, approvals and completion status

• Handle customers' enquiries and respond promptly to operational issues

• Ensure all documentation complies with company procedures and customers' requirements

• Assist in preparing monthly operational statistics and management reports

About you

• Bachelor Degree, preferably in Business Administration, Logistics, Supply Chain or related disciplines

• Minimum 1 year of administrative experience

• Experience in container depot, shipping, logistics or freight forwarding is an advantage

• Proficient in Microsoft Office (Excel, Word and Outlook)

• Good organisational and multitasking skills with strong attention to detail

• Able to work in a fast-paced operational environment

• Good communication and interpersonal skills

• Responsible, proactive and able to work independently as well as in a team